Retail Assistant Store Manager

Five Below
Hanover, MD
Nov 24, 2021
Nov 26, 2021
Full Time
Do you want to work for the coolest brand on the planet? Five Below's where you go to kick-start your career into full gear. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below is the fasted growing value retailer in the nation with 1,050+ stores in 38 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if the Customer Experience Manager role is right for you!What does the Customer Experience Manager do?Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.How do they do it?As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how!Wow the Customer: Put the customer first and make a difference in people's livesUnleash Passion: Check your ego at the door and do what you say you will doHold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the sameAchieve the Impossible: Set the bar high for self and team and make sure to take risksWork Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the effortsKey Attributes:LeadershipTrainer/Developer/MotivatorCommunicationEmerging Skill - Planning/Time ManagementOwnership CommitmentAccountability/Delegation/Follow upSales Driver/Goal OrientedProfessionalismKey Responsibilities:Ensures all associates and managers are Wowing the Customer through personal contact with customersResponsible for achieving CSAT score goals provided by the District ManagerResponsible for leading Front End OperationsTraining the staff on the High Fives of Customer ServiceEnsures that each guest has a fast, friendly, checkoutResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresResponsible for performing SM duties in their absenceAssists in supervising all AssociatesAssists in training all AssociatesAssists in coaching all AssociatesAssists in developing all AssociatesAssists in staff schedulingReviews all corporate communications and reacts accordinglyPartners with supervisors or corporate office regarding store issuesDrives store sales and controls expensesUses financial reporting to drive business opportunitiesAssists payroll process and ensures budget is in line with planAssists in merchandising proceduresAdheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorizes register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresUnloads merchandise from trucksChecks in shipmentsStages merchandise for the sales floorPacks out merchandiseResponsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand StandardsAccountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense ControlPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock roomThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.Essential Job Functions:Frequently operate cash registerFrequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feetFrequently ascend/descend ladders in order to retrieve and put away stockFrequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floorFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situationsFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandiseMust be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating proceduresMust be able to remain in a stationary, upright position for 80% of the timeMinimum qualifications:High School Graduate or equivalent.College experience preferredMinimum 2 years of management experienceExcellent verbal and written communication skillsAbility to multi-taskCreative thinkingAbility to maintain composure under pressureFive Below is an Equal Opportunity EmployerJob Type: Full-timePay: $20.00 - $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Required)Merchandising: 2 years (Preferred)Retail management: 2 years (Required)Work Location: One location

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