General Manager -- Milk & Honey

Thompson Hospitality
Bowie, MD
Nov 24, 2021
Nov 26, 2021
Full Time
Who We Are:Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:PurposeGive back to our communitiesCelebrate diversityPeopleDo the right thingTreat people the way you want to be treatedAlways do your bestBe accountable for our actionsPerformanceServe the highest quality foodProvide world-class serviceMaintain flexibility to better serve our clientsCompetitive Benefits:Health/Dental/VisionPaid Time Off401(k), matched up to 4%Short and Long Term DisabilityTuition ReimbursementEmployee Referral ProgramPet InsuranceDiscounts: Hotels, Travel, TicketsThe General Manager (GM) is responsible for the success of every operational aspect of a restaurant with a focus on guest service, staff development, cost management and profitability.These areas include:Modeling and driving excellence in hospitality and food serviceOverseeing financial and operational effectiveness of a locationSelecting, training, developing, motivating, coaching and recognizing staff for operational excellenceFacilities maintenanceCommunity relationsDeveloping your FOH-Manager into a GMThe GM implements objectives for providing high quality, consistent, service and product execution. The GM ensures that cost goals, budgeting guidelines and service standards are met by coaching and developing his or her team. The GM is responsible for creating an environment that is conducive to providing an outstanding dining experience for the guest and a symbiotic work place that is committed to growth and development of its employees.The GM adheres to and supports our management systems, practicing and sharing our core beliefs. He/she enforces company policies, procedures, and performance standards with fairness and consistency, while functioning as a role model, counselor and leader within the restaurant.DAY-TO-DAYEffectively open (and close) the restaurant while maintaining a clean, beautifully maintained front and back of houseEnsure the uncommon excellence of every food item we prepareEducate staff on food and beverage from the menu during pre-meal meetings and hands on coachingMaintain a positive working experience for all staff to ensure that uncommon excellence and hospitality occurs for all guestsEstablish appropriate staffing based on volume and according to needsHold employees accountable for effectively completing their specific job responsibilities according to our standardsEnsure that all products delivered are matched from the invoice to what was actually deliveredEnsure that all miscellaneous items are in-house and within guidelines of budget, including, but not limited to: retail, uniforms, office supplies, disposables, cleaning supplies, printer paper, linens/aprons, printed materials,Ensure the timeliness of product delivery and storageEnsure that all accounting procedures and processes are followed according to our standardsEnsure that all invoices are processed on a daily basis and/or as receivedEnsure that inventories are accurately processed and enteredEnsure that daily and nightly prep lists are created and accurately followedEnsure that all opening, closing and side work checklists are followed and completedEnsure that all guides, licenses and manuals are current and maintained, including: Recipe Binder, Emergency Manual, Preventive Maintenance Guide, ABC License and Health LicensePEOPLEInterview, hire, train, inspire and evaluate employees according to practices aligned with our hospitality standardsSuccessfully "on-board" new hires by ensuring that all employees understand HR paperwork, practices and policies, etc. before they begin initial trainingEnsure New Employee Orientations are conducted in a timely manner and follow the guidelines and standards of Thompson Hospitality. Ensure a consistent message that is aligned with the culture and ideals of our companyEnsure that all employees are completely trained and knowledgeable in all aspects of serviceAppraise employee performance according to our 30-day, six-month and eighteen- month plan as a way to continuously address concerns, resolve problems, counsel or rewardProvide continuing education to employees by daily education of cultural and technical aspects of job through pre-meal meetings,PRODUCTEnsure that all Purchasing and Receiving procedures for all food and beverage products are followed according to our standardsEnsure that all products are of a high quality and aesthetic and are stored in a way that optimizes freshness, value and safetyEnsure the timeliness of product delivery and storageResponsible for the selection, sourcing and execution of food specials as directed by the DOEstablish and maintain valuable relationships with delivery personnel and vendorsEnsure that successful planning, practice and launch of all new productsHEALTH & MAINTENANCEConduct weekly and monthly Health Inspection audits to identify areas of opportunity for compliance and excellenceEnsure that Big Buns maintains the highest levels of sanitation with excellent scores and minimal violationsProvide continuous education and incentives to employees to understand local rules and regulations and to become "certified" in any available capacity provided by the local Health DepartmentManage handyman and/or service personnel to ensure quality and accuracy of work is being completed in a timely mannerManage employees to effectively clean all equipment and facilityEnsure Preventive Maintenance Guide is current and followedHREnsure that New Hire Paperwork is completed accurately and processed in a timely manner.Ensure that employee reviews are conducted in a timely manner, completed accurately and according to standardsEnsure that all coaching and progressive disciplinary interactions are documented and approached according to local laws and regulation AND within the culture and idealsEnsure that all announcements and employee achievements are posted and displayed in a manner that effectively communicates all pertinent information and recognizes achievementSCHEDULE & PAYROLLEnsure that all team member schedules are completed according to the agreed upon labor matrix and posted a minimum of one week in advanceEnsure that payroll data is scrubbed and submitted correctlyEnsure that we are properly staffed for special events, Holidays and marketing promotionsWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timeBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offReferral programPhysical Setting:Casual dining restaurantSchedule:Day shiftEvening shiftHolidaysWeekend availabilitySupplemental Pay:Quarterly bonusEducation:High school or equivalent (Preferred)License/Certification:Driver's License (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location