Customer Service Lead M-F + Benefits!

Employer
Lowes Pro Supply
Location
Laurel, MD
Posted
Nov 24, 2021
Closes
Nov 26, 2021
Ref
222417300
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service LeadJob Description: Lowe's Pro Supply is your one-stop shop for maintenance and renovation supplies for the multifamily housing and hospitality industries. With free, same-day delivery in 28 national markets, we offer an extensive inventory of MRO products, job-lot quantities and a 98.6% fill rate. We are also proud to offer an extended supply of more than 30,000 products, including paint, lumber, drywall and tools, through the Lowe's network of stores. Lowe's Pro Supply is fully stocked with everything you need to get the job done. We bring you more products, faster, with the best customer service in the industry.Join our team! We offer many opportunities for talented individuals who have a drive to succeed and a passion for serving others. Lowe's Pro Supply, a subsidiary of Lowe's, is growing rapidly and in search of team members to grow with us. We seek to attract talent that shares our core values. We take action, show courage, relentlessly focus on our customers and are committed to continuous learning and a culture of inclusion.We are in search of a Customer Service Lead. The candidate must possess strong customer service skills and a good working knowledge of an inbound customer service call center including the necessary skills to assist in hiring, training, assessing performance, leading and motivating the customer service team members. Strong organizational skills will be required in order to manage the flow of calls, faxed and emailed orders. Must assist in scheduling the staff needed in order to provide the high level of customer service we are known for and expect from all of our locations.**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition, duties, responsibilities and activities may change at any time with or without notice.Essential Responsibilities: Respond to customer order placements via phone, fax or email both efficiently and accurately providing our customers the high level of customer service we require from all levels of our team.Exceptional oral communication skills are a must.Language skills other than English, such as Spanish, would be a plus.Strong communication skills with local staff regarding new policies and/or procedures.Communication skills with management team regarding challenges so assistance can be provided promptly.Assist the Branch/Operations Manager in hiring, training, assessing, leading and motivating up to 10+ employees.Minimum Qualifications: 3+ years experience in a customer service role - wholesale distribution preferred but not required.Excellent oral communication skills.Must be detail oriented and able to master and complete several tasks at a time.Ability to perform data entry in a computer, and extract information on orders.Ability to read and interpret written information in the English language.Basic math skills such as addition, subtraction, multiplication and division of multiple digit numbers and a general understanding of operations using units of currency, weights and measurements.Ability to work independently and under some pressure to meet deadlines.Must be able to work in a warehouse environment in temperatures ranging from 10ᵒ to over 110ᵒ.High school diploma or equivalent. Some college work or degree preferred.We require a pre-employment drug test and background check prior to employment commencement.What We Offer: Associate Benefits include: Competitive pay, Health, Dental and Vision insurance, Life and Disability insurance, Paid time off, including vacation, holidays, sick and volunteer time, Flexible spending and health savings accounts, 401(k) Retirement account with company match, Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs, Education support program to include tuition reimbursement, Business Travel Accident insurance, Maternity and Parental leave, Adoption assistance, Lowe's Associate Discount and broad discount platform. Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.EEO Statement: Lowe's Pro Supply is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:Monday to FridayWork Location:One locationWork Location: One location

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