Branch Banking Supervisor

Shore United Bank
Denton, MD
Nov 24, 2021
Nov 26, 2021
Full Time
Shore United Bank is looking for a Branch Banking Supervisor to join our team. The Branch Banking Supervisor is responsible for overseeing the daily operational function of the line and managing the team to ensure smooth and orderly operation of the line area. The Branch Banking Supervisor assists with all sales initiatives and provides the highest quality of service to every customer. The Supervisor is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers, and coaches the team in their conversation skills. Additional responsibilities are as follows:Essential FunctionsCoordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.Establishes new banking relationships through conversations based on their financial needs.Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch LendersCoaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxesSupports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approachDirectly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.Conducts various banking transactions including cashing checks and accepting deposits.Issues cashiers checks and money orders.Maintains the highest level of confidentiality with all information obtained.Reviews daily reports and assures necessary corrections are made if needed.Performs monthly security and alarm checks; send pictures, emails, and video clips to Security Officer.Monitor drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.Conducts monthly audits of drawers.Maintains the line area to ensure the safety of all negotiables and confidential records.Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.Supervisory FunctionsProvide constructive and timely performance evaluations for direct reports.Keep personnel informed and updated of pertinent policies and procedures.Meet one on one with the team on a regular basis to develop and mentor staff.Help conduct branch team meetings and morning huddles on a regular basis.Competencies Attention to detailSelf-MotivatedTime ManagementConflict ResolutionTeam PlayerCustomer focusIntegrityPatienceProfessionalismLeadership SkillsPosition Type/Expected Hours of WorkThis is a full-time non-exempt position, Monday through Saturday.Required Education and ExperienceHigh school diploma or GED equivalent required.A minimum of 2 years experience as a Bank TellerPrior experience in a cash handling and customer service role requiredPreferred Skills and QualificationsStrong understanding of bank policies and procedures.Strong knowledge of bank products and services.Ability to manage multiple priorities daily.Ability to work in a fast-paced environment.Ability to maintain confidentiality with customer informationProficient computer skills; specifically, Microsoft Office Suite and Outlook.Strong verbal and written communication skills.Prior experience in a supervisory role preferred.Excellent customer service skills.Ability to lead, manage, and develop a team as needed.Additional Eligibility QualificationsKnowledge of Jack Henry, Xperience or other banking softwareTravelThis position requires local area travel to attend ongoing training, community events, and staff meetings.Company BenefitsJoin a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to workComprehensive benefits package including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!401k savings plan with up to a 4% company matchEmployee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.Opportunity for growth and advancementPaid training program and continuous training sessions throughout the year on various topicsGenerous paid time off and paid sick timeCommunity involvement opportunitiesShore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.Shore United Bank: Good things are happening here. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.Powered by JazzHR