Member Service Representative

Andrews Federal Credit Union
Suitland, MD
Nov 24, 2021
Nov 26, 2021
Accountant, IT
Full Time
PURPOSE OF POSITIONResponsible for educating and assisting credit union members and potential members in understanding and utilizing product offerings and services to guarantee satisfaction and retention*ESSENTIAL DUTIES*The position's essential duties include the following:*Cross sells and promotes credit union products and services to new and existing members contributing to the achievement of individual, branch, and credit union goalsOpens new accounts and services existing accountsHandles requests for transfers, withdrawals, deposits, loan payments and loan advancesProcesses, closes, and disburses loansResponds to member's requests, problems, and complaints and/or direct them to the proper person for specific information or assistanceConsults members on consumer loan products, such as auto loans and home equity lines/loansParticipates in SEG activitiesEnsures compliance with credit union procedures, security measures and regulatory requirementsReviews all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services and policiesAssists with outside business development activitiesRemains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy ActAttends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usageInteracts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews FederalREQUIRED EXPERIENCEMinimum of six months cash handling experience and customer service experience and one year or more of sales experience in a goal and/or commission-based environment within the past three years.High school diploma, GED, or equivalent required.PHYSICAL REQUIREMENTSRequires the ability to sit at a desk and computer for extended period of time.Requires the ability to use a computer keyboard and a 10-key calculator_In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization._Location: 5711 Allentown Rd., Suitland, MD 20746Job Type: Full-time

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