Customer Service Representative

Employer
Johns Hopkins Medicine
Location
Baltimore, MD
Posted
Nov 24, 2021
Closes
Nov 26, 2021
Ref
222427369
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Representative Requisition #: 434049 Location: Johns Hopkins Hospital, Baltimore, MD 21201 Category: Support Services (Services/Trades) Work Shift: Rotating Shift Work Week: Full Time Weekend Work Required: Yes Date Posted: Nov. 2, 2021 Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement! Requisition #: 434049 Location: 1800 Orleans Street, Baltimore, MD 21287 Shift: Full Time (40 hours) Rotating Shift Weekend work required Non-Exempt Position Summary: Reports to a Patient Transport department manager or supervisor. Receives telephone requests from patient care units to transport patients within the Hospital. Coordinates the movement of patients to ensure timely and efficient service by Transport Associates (TA's). Ensures that accurate, up-to-date patient information is transmitted to TA's regarding patient transports. Monitors the patient tracking system to alleviate potential problems. Must provide thorough and timely follow up via phone calls, written communication, fax, or e-mail to provide follow through on patient transports. Channels customer complaints and irregularities to supervisors and managers as appropriate. Education: A High school diploma or equivalent is required. AA preferred. Work Experience: Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practices. Ability to resolve issues with tact and diplomacy. Basic knowledge of Word, WordPerfect, Excel and Groupwise. Approximately 80% of the day is spent on the telephone. Knowledge/Skills: Requires knowledge of the layout of Johns Hopkins hospital as it relates to transporting patients. Basic understanding of patient tracking or related systems. Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practices. Ability to resolve issues with tact and diplomacy. Basic knowledge of Word, WordPerfect, Excel and Groupwise. Approximately 80% of the day is spent on the telephone. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers. We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

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