Client Services Coordinator - Marketing/Design Focus
Client Services Coordinator - Marketing/Design Focus Job ID 29989 Posted 30-Aug-2021 Service line Advisory Segment Role type Full-time Areas of Interest Administrative Location(s) Bethesda - Maryland - United States of America WHO WE ARE CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders. The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients. WE OFFER A commitment to providing you with career growth opportunities within your CBRE career An open source culture/atmosphere that encourages learning and contributing back to the community. Energetic and collaborative teams and consulting partners We support staying on top of the latest best practices and tools A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability) Paid holidays/vacation JOB SUMMARY Delivers cutting edge, creative marketing projects in conjunction with performing crucial administrative functions for a team of highly successful sales professionals. Utilizes Adobe Creative Suite such as InDesign in preparing proposals, presentations and communication materials that will represent CBRE to existing and potential clientele. Provides crucial administrative functions that directly impacts high level sales professionals and leadership with successfully achieving business objectives. Upholds CBRE's World Class Service within each interaction and support function including but not limited to brokerage administrative services, supporting marketing initiatives, and managing corporate processes. Ideal candidate will need to be tech savvy, experience with supporting multiple Executive Level Leaders and/or Successful Sales Teams within client-facing environments, and has advanced proficiency within Microsoft Office Suite as well as Adobe Creative Suites such as InDesign, Photoshop, Illustrator, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES Upholds CBRE's World Class Service within all sales administration deliverables that includes a wide level of complexity (ie project tracking, marketing initiatives, calendaring, distributing correspondence, reporting, meeting arrangements and minutes, schedule updates, etc.). Interfaces as the marketing liaison with stakeholders, clients, sales professionals, centralized marketing, analysis and research groups, etc. May coordinate with other department members the creation of press releases, client sponsored or sales/client facing professional events and social media feeds. Creates and maintains CBRE brand in all company-sanctioned marketing materials that may include offering memorandums, demographic reports, Campaign Logic eblast, property flyers, maps, advertisements, brochures, postcards, placemats, proposals, tour books, floor plans and qualification packages. Sales administration deliverables includes a wide level of complexity (ie project tracking, editing and proofing marketing templates, calendaring, distributing correspondence, preparing and maintaining files and arranging meetings, meeting minutes, budget tracking, schedule updates, etc.). Interfaces with sales professionals, department staff, etc. regarding marketing and client requirements; gathers necessary information to complete marketing tasks; works with stakeholders on appropriate methodology on creation of marketing and presentation materials. Creates standard listing and commission agreements; coordinates non-standard listing creation, requests and approvals with sales/client facing professional(s) and legal department(s); in coordination with other departments, maintains and tracks listings and commission agreements. Maintains internal and external databases such as Opportunities, CBRE360, LoopNet, Costar, The Well, Sales Force.com, etc. Coordinates and compiles market and property research to include: tax reports, aerials/maps, demographics, traffic counts, etc. Coordinates the distribution of internal and external marketing information. Coordinates complex on/offsite meetings and conferences. May schedule appointments, keep calendars and arrange travel itineraries and meeting room reservations. Generates standard and ad hoc reports as required and assist with website updates (as needed). Assists with project tracking by updating project logs, task lists, preparing project status reports. Organizes the preparation and production of customized, client specific property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs). Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Associate's degree (AA) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred, Adobe Suite experience including InDesign highly desired. 2 years experience in the Real Estate industry. CERTIFICATES and/or LICENSES None. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. Ability to abstract a lease. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. OTHER SKILLS and ABILITIES Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Strong marketing knowledge needed. SCOPE OF RESPONSIBILITY Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients. CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.