Operatons and Customer Service for Freight Forwarder

Sterling, VA
Nov 23, 2021
Nov 26, 2021
Customer Service
Full Time
At XPO Logistics ? Global Forwarding (XPO Global), we proactively manage the challenges of high value, time sensitive and delicate shipments. Our commitment is honesty, integrity, great customer service and no surprises.Our vision is to provide our team members with a fun, family- oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results based and not time based, and all team members are self-managed.We are currently looking for an Operations Agent to manage our freight forwarding coordination and customer relationships.The primary duties include providing exceptional service to our customers and working through our vendors to make our promises happen! This involves everything in the entire process of both domestic and international freight forwarding including accurately quoting, arranging, routing, tracking, costing and rating shipments.We might be a good fit if you enjoy:Providing superior service to all our clients, where our customers are never caught off guard.Working in a very fast paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly.Working in ALL areas of the freight forwarding process.Working with others on a team to accomplish a shared goal.Variety, being busy, and not knowing exactly what every day will hold.Taking initiative and ownership, making decisions, being proactive, and working with others to constantly make things better.Required Skills and Traits Include, but are not limited to:Exceptional customer service with the desire to serve our clients in the best possible mannerExcellent follow-through skillsHigh attention to detailEasily able to operate with a sense of urgencyExcellent verbal and written communication skillsCan both follow procedures and think outside the boxProficient in MS Office SuiteSolid math skills, you are able to sense when the numbers don?t look right or add upIndependent and able to collaborate and be a team playerHigh level of integrityCreative problem solverDid we mention a sense of urgency?Ideal Skills:Previous ocean freight forwarding experience is preferred, but not required.Hours, Salary and Benefits:This is a full-time position, in-person/in-office position, averaging 40-50 hours a week. M - F, standard business hours.On-call hours may be required, once every 7-8 weeks on rotation, on-call hours are done remotely, employee is provided a computer and cell for remote on-call hours.The salary range for these positions is $48k - $60k, depending on experience. We offer insurance benefits: dental, health and vision. We offer paid holidays along with Paid Time Off.More About Us:Think of the best things that come with working in a small company and a really large one!Our parent company, XPO Logistics, Inc. (NYSE: XPO) recently ranked as the largest logistics company in North America on the Transport Topics 2018 list of Top 50 Logistics Companies. Our office culture, however, feels very small and is a close community.?XPO Global is the freight forwarding division of XPO Logistics.Our niche is working with companies that need a value-added freight service because they have high value, time sensitive and/or delicate products.

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