Call Center Representative

Location
Rockville, MD
Posted
Nov 11, 2021
Closes
Dec 01, 2021
Ref
230078202111
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group is partnered with a large hospital system in Rockville, MD. We are looking for customer service orientated professionals who can work in a fast paced environment supporting physicians, medical groups and patients. Support Services is open 24 hours/365 days. The purpose of this area is to answer and direct incoming calls to the correct areas and provides informational services to the community and staff. If you are comfortable multi tasking and can work with shifting priorities then this is a great opportunity. Shifts are Monday, Tuesday, Wednesday & Friday - 11:00 am - 7:00 pm and Saturday - 3:00 - 11:00 pm. Apply today!
Responsibilities:
  • Staff handles internal communications such as Long range beeper communications, Vocera, elevator phones, Language lines, STAT lines and power failure stations.
  • Calling Codes overhead(using the paging system) Also Activating STEMI Alert, Stroke Alert
  • This area monitors and is responsible for calling all codes, disasters and other emergencies. The hospital alarm systems monitored include: fire alarm, tube system, gas alarms, blood bank alarm, panic, security and code blue alarms.
  • The staff is also responsible for contacting on-call personnel during off hours and weekends, and provide patient information when there is no information desk coverage.


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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