Arlington, Virginia
Nov 24, 2021
Dec 01, 2021
Full Time

Serves as the Store Manager in a store with an annual sales volume of $10M - $49.9M and drives the implementation of corporate programs by motivating and supporting the store leadership teams to develop and implement action plans that meet key operational objectives. Reports to the Director of Retail or Director of Business Operations. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.

Develops store teams in delivering a Dress Blue Experience. Plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations within the store. Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to direct and coach the store leadership team to take action and achieve operational goals; manages using integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange. Manages through critical organizational change to keep store location operating to standard while inspiring a change ready environment and building change agility

Drives weekly and monthly sales goals; drives corporate sales programs and promotions; communicates sales and in-stock opportunities to MCX headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and prepared to provide direction regarding visual merchandising decisions and brand presentation standards.

Creates implementation plans and plans of action & milestones to support execution of district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Monitors and manages management staffing levels. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership teams. Communicates clearly, concisely and accurately in order to ensure effective operations at the store level. Collaborates with other Store Managers to build best practices and alignment to standard retail operations.

Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, associate-oriented manner. Monitors MCX logistics and backroom processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action.

Manages annual or periodic physical inventory and ensures that the approved retail inventory method is consistent with HQ regulations.


Conditions of Employment

  • See Duties and Qualifications



BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. At least two years of supervisory experience in the retail field is required. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently and skill to supervise employees in the completion of work. Knowledge of big-box store retail operations within hardlines or softlines environments. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Experience analyzing and connecting financial reports to operational performance. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development.

Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with District Leader to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership.

Has keyholder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

CONDITION OF EMPLOYMENT: Per E.O. 14043, selectee(s) must be fully vaccinated for COVID-19 by 11/22/2021 or date of employment (which ever comes later) except in limited circumstances where an exception is approved due to a disability or sincerely held religious beliefs.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



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