Information Technology Specialist (Internet)

Washington, D.C
Nov 24, 2021
Dec 01, 2021
Full Time

The Information Technology Specialist (Internet) position will serve in the DSO's Training Division, which provides substantial training and other resources to federal and community defender organization staff and CJA panel attorneys, including a website, training videos, and webinars. The incumbent will provide all web development and publishing support for the Training Division's website and support Distance Learning Programs and projects.

The duties of the position may include, but are not limited to:
  • Applying knowledge of web technology and the programming skills necessary to organize information, develop web pages, redesign a website as necessary, and create new graphics for the website.
  • Researching and developing web applications and features to integrate with website and support training programs, such as a mobile app.
  • Providing file maintenance and quality control to assure the integrity of files on the website.
  • Managing content on the website by posting/updating newsletter articles and other program communications to the appropriate place on the website.
  • Working with staff to develop new areas, posting content on the website and assisting with maintaining the content management software for the website.
  • Assisting with producing and maintaining website documentation and ensuring that the website meets the standards for 508 compliance and other federal or agency-specific requirements.
  • Assisting in maintaining the SQL database used for CJA Verification and researching and responding to user inquiries related to the website.
  • Preparing training program materials for web posting, creating user guides, and assisting with training division staff as necessary on the use of the content management software and learning new software to support the training programs.
  • Evaluating and analyzing website statistics and user feedback and providing recommendations to improve the effectiveness of the website.
  • Providing technical support during practice and live webinars for staff, faculty, and attendees and ensuring the webinar work plan is up to date and is followed.
  • Creating user guides and assisting with training staff as necessary on the technical features of distance learning technologies.
  • Assisting with maintaining and tracking the schedule for webinars, converting the videos into proper format for web display and maintaining an inventory of program videos.

  • Requirements

    Conditions of Employment

  • AO employees are required to attest to their vaccination status. New employees are required to complete a Certification of Vaccination Form. The information provided on the form will be treated as confidential information and will be managed by the AO Human Resources Office.
  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit .
  • All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in providing web development and publishing support for a website; applying knowledge of web technology and programming skills to organize information; and developing web pages and redesigning a website.

    Additional Knowledge Desired:
  • Experience performing technical assignments using the following: PHP, ASP.Net, SQL, HTML, CSS, Java/JavaScript, Content Management Software (including, Drupal or any other portal technologies), and Microsoft Visual Studio.
  • Knowledge of emerging web technologies in the implementation of applications for the internet.
  • Experience working with and supporting different customer bases.
  • Experience with web management best practices including search engine optimization, user experience, responsive platforms and design, cross browser/platform testing, and accessibility standards.
  • Training or experience in Photoshop, Mobile App Development, IIS Webserver.
  • Knowledge and/or experience of Distance Learning Technologies such as Learning Management Systems and webinar/webcast/podcast software, and Conversion of Audio and Video for web access.

  • Education

    Completion of a bachelor's degree, with a preference for a degree in Computer Science, Information Systems, or a related field is highly desired. Three additional years of directly related specialized job experience may be substituted for the degree.

    Additional information

    The AO is an Equal Opportunity Employer.

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