Business Application Analyst II

Herndon, VA
Nov 24, 2021
Dec 24, 2021
Analyst, Business
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized, for the second consecutive year, as a 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The Business Application Analyst II is a full-time position and operates as a member of the Business Application Administration Team within the IT Infrastructure group. The position\u2019s role is to serve as the technical lead in maximizing value from the organization\u2019s Enterprise Business Applications. This is accomplished by serving as a senior technical resource to Business Application Owners during service strategy and design activities, serving as a technical lead on all efforts related to service transition, operation, and continual service improvement, and lastly by maintaining strong relationships with software vendors to understand current and future capabilities of their products.


Strategy & Planning
  • Ensure that proposed and existing enterprise business applications remain aligned with organizational goals and objectives
  • Collaborate with Business Owners to ensure business applications are providing the desired member experience
  • Review vendor notifications regarding changes for impact to internal or member facing services, evaluates impact to business applications and adherence to policies, and provides feedback to Business Unit(s) impacted
  • Provide vendor with recommendations to system improvements to meet the organization\u2019s strategic goals
  • Develop plans to identify new technical capabilities and update strategies to ensure NWFCU solutions meet future business needs
  • Perform gap analysis on our solutions to recommend consolidation, increased adoption, updates, and additions to simplify the technology footprint for our employees and members

Acquisition & Deployment
  • Conduct research of commercial off the shelf (COTS) business software in support of procurement and development efforts
  • Interact and negotiate with software vendors/solutions providers to acquire business applications and services
  • Recommend additional hardware or software requirements needed for enhancements, configuration and/or maintenance
  • Deploy new business applications and enhancements to existing applications in accordance with established project and change management procedures

Operational Management
  • Act as the primary liaison between end users and business application owners
  • Coordinate and conduct user acceptance testing activities
  • Design solutions to address new processes and work with IT and other Application Management resources to obtain or provide data or reporting
  • Assist in creating system design models, specifications, diagrams, and charts to provide direction to system programming and development teams
  • Support system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams
  • Coordinate with stakeholders to ensure business applications meet availability, capacity, continuity and security specifications
  • Performs testing for incident response, business continuity planning and network system or operating system changes
  • Administer and maintain end user accounts, permissions, and access rights for systems
  • Provides software development support including respond to operational issues, define testing requirements, perform initial validation testing of functionality, ensure data integrity, coordinate end user acceptance testing, coordinates vendor releases and manages major system upgrades
  • Conduct application end user support for all systems assigned and researches system functionality to troubleshoot issues and addresses questions on system workflows. Works with application vendor support staff, network vendor engineers and internal IT staff on application issues
  • Demonstrated ability to work with matrixed teams from multiple organizations within the credit union and to communicate effectively with staff with a variety of expertise
  • Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures


  • Bachelor's degree in Information Management, Computer Science, Business Administration or equivalent combination of education, technical training or work experience in the area of application systems support or testing, business analysis or software implementation
  • Minimum 5 year's of experience in Enterprise business applications include but are not limited to Consumer Loan Origination Systems, Core Financial Systems, Customer Relationship Manager Software, eBanking Platforms, and Electronic Document/Knowledge Management Solutions.
  • Experience in the either of the following software systems; Fiserv SNA, Merdian Link, Alkami or Nautilus Imaging System
  • Preference will be given to candidates with knowledge of financial systems such those used for loan origination, loan servicing, online and mobile banking, financial core service system, etc.

  • Minimum 5 years\u2019 of financial institution experience
  • Experience in one of the following:
    • Software configuration, testing and support
    • Business Analyst

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or