Customer Support Representative

Expiring today

Location
McLean, VA
Posted
Nov 24, 2021
Closes
Dec 01, 2021
Ref
228858202111
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group has partnered with a fast growing tech company who is seeking Customer Support Representatives to assistance in providing excellent service and support to their customers for 3rd and Overnight Shifts! If you are passionate about providing customer service then APPLY NOW or call 703-763-4653 for more information! Ideal candidates will have excellent communication skills and technical knowledge. (Position does require you to go onsite, remote options NOT offered)

Responsibilities:
  • Provide timely, accurate and efficient service to our customers via email and live chat
  • Verify member identification and follow verification procedures
  • Work with other members to troubleshoot verification issues and provide a working solution

Qualifications/Background Profile:
  • Must be able to work 3rd and overnight shifts (3:30pm - 12am or 11:30pm - 8am)
  • Previous exp in customer service based role
  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • Strong interpersonal and communication skills; both spoken and written
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A passion for delivering an excellent customer experience
  • Must possess a can-do attitude and strong work ethic
  • Strong initiative, drive to succeed, and time management skills
  • Excellent attention to detail, spelling, and multi-tasking abilities
  • Outgoing, energized, and the ability to build great customer relationships

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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