Centralized Scheduler Virtual Hiring Event
Some positions are based within the WVU Medicine facilities. Remote opportunities for our Call Center are available.POSITION SUMMARY: Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled via direct patient contact in a clinical setting with high volume of daily patients.MINIMUM QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:1. High School diploma or equivalent.PREFERRED QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:1. Completion of Medical terminology class.EXPERIENCE:1. Minimum typing speed of 25 words per minute.2. Experience in a medical office setting.CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient's needs.2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic4. Seeks positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solving along with processing a high volume of patients in multiple clinical areas5. Assures upon check out all follow up appointments & testing are coordinated with the patient6. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment7. Identifies and communicates need for scheduling modifications and development8. Communicate perceived problem/issues to Supervisor or Manager9. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.10. Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care"A' environment, involving department supervisors and patient representatives as needed.11. Consults with referring physician's office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.12. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.13. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.14. Responsible for collecting all signatures on waivers for managed care at the point of check in15. Responsible for patient satisfaction and using AIDET in all interactions with patient and fellow staff16. Participates in on-going education activities to develop, maintain and enhance professional expertise as monitored by supervision.17. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in18. Meets productivity standards set by leadership19. Responds to all patient communication in a timely manner20. Adheres to the established Performance Expectations for WVUH Employees in the area of People, Service, Performance Improvement, and Shared Values and CulturePHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Ability to sit for extended periods of time.2. Hearing (aid permitted)-must be able to function without use of lip reading.3. Visual acuity (corrected)- keen for both distant and near objects/individuals (ie ability to read small print)WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Working closely with others2. Normal office setting with electrical equipment (ie telephone, personal computer, copier, fax machines, etc.)3. Computer Software/Systems include but are not limited to: Microsoft Office Profession Suite (Outlook, Word, Excel, Access) Internet Explorer, EPIC, & HPF4. This position may cover multiple clinic locations, some travel may be required.SKILLS & ABILILTIES:1. Strong EPIC skills, including Cadence, Referrals and Prelude preferred2. Knowledge and understanding of medical terminology preferred3. Knowledge of third party payors and insurance preferred4. Requires critical thinking skills, analytical skills5. Ability to work under minimal supervision6. Requires strong communication, customer services, interpersonal skills and telephone etiquette7. Must be able to take appropriate action in a stressful environment8. Able to react effectively and calmly in emergencies9. Motivation and drive for continuous development of self10. Cooperatively interacts with the health care team to support and contribute to the shared group goals11. Able to maintain patient/customer confidentialityTechnical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.What to prepareResumePreferred dress codeCasual (come as you are, but please be presentable)About WVU Medicine - JW Ruby Memorial HospitalMissionTo improve the health of West Virginians and all we serve through excellence in patient care, research, and education.VisionTo transform lives and eliminate health disparities through a nationally recognized patient-centered system of care that includes:An expanded regional healthcare delivery systemConsistent, integrated patient care recognized for delivering the right care in the right place at the right time at all sitesDevelopment of new approaches to improve healthcare, including team-based models of care, expanding WVU clinical and translational researchEducational programs throughout the network recognized for training uniquely qualified healthcare team members and leadersA culture of performance and excellence throughout the networkWhat is a virtual interview?Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.