Design Operations Manager

Capital One
McLean, Virginia
Nov 21, 2021
Dec 03, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Design Operations Manager

Design Operations Manager

We are currently seeking a Design Operations Manager to join our Data Design Team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What you'll do:

Business Operations
  • Oversee and manage team structure in partnership with design managers (e.g., hiring and headcount, contractors and vendors, balancing attrition)
  • Primary liaison with our recruiting partners; support recruitment efforts and prioritization across portfolio; facilitate sessions with design managers, recruiting partners, and senior leadership team on a weekly basis
  • Manage the budget and financial forecasting; support senior leaders and design managers in scoping new engagements
  • Proactively identify opportunities for business efficiencies and ensure risks are managed and mitigation plans in place
  • Identify needs and create a strategy to establish norms that support a culture of growth, inclusion, and authenticity

Operations & Management
  • Guide the strategic direction and support planning, resource allocation and standards across portfolios
  • Maintain a holistic view of the work happening on the team in order to make connections, identify opportunities, and ensure alignment to strategic priorities
  • Partner with design managers and cross functional partners to coordinate and prioritize initiatives and resources, including resource planning and allocation
  • Report on the portfolio of work to business stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of design
  • Create systems, processes, and tools to create norms and rituals that allow the organization to operate as a high-performing team

We think you'll love this role if you...
  • Approach your work with curiosity and dig in to understand the "why."
  • Comfortably partner and communicate with executive leadership, peers, and team members
  • Zoom in and out readily and know what level of detail serves you best in various situations

Basic Qualifications
  • At least 4 years of Program Management experience

Preferred Qualifications
  • At least 3 years of project management
  • At least 4 years of experience in an agile environment
  • Comfortable managing cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Experience managing multiple large teams and portfolios of work
  • Familiarity working with design or creative teams
  • Familiarity with project management methodologies and tools
  • Experience working collaboratively in large global organizations with multiple stakeholders and diverse communities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).