Principal Process Manager - ATM MAC (Move, Add, Change)

Capital One
Glen Allen, Virginia
Nov 21, 2021
Dec 18, 2021
Full Time
Knolls 5 (12022), United States of America, Glen Allen, Virginia

Principal Process Manager - ATM MAC (Move, Add, Change)

The Capital One ATM Operations MAC (Move, Add, Change) team is looking for a high performing Principal Process Manager to support an evolving ATM strategy. Capital One currently offers approximately 2000 ATMs within its national banking footprint with plans to modernize the ATM fleet. As Capital One transforms its physical presence across branches, consumer and café markets, the ATM will continue to play a larger role in meeting customer transaction needs.

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent analytical, people leadership, and communication skills, along with the ability to adapt to a fast paced environment. Some keys to success in the position are the ability to swiftly incorporate multiple dynamic inputs to drive decisions as well as the ability to see and understand the 'big picture' value chain.

  • Lead cross functional ATM process improvement efforts to support simplification and a well managed, efficient operation
  • Understand overarching ATM/Cash processes in order to identify and drive improvements
  • Analyze data for issues and trends in support of data quality
  • Maintain data quality accuracy on all efforts
  • Develop and maintain up to date project information and dashboards, as required
  • Drive simplification in MAC activities, demonstrating value chain thinking and partnership
  • Anticipate and proactively mitigate ATM activity risks
  • Continuously question to identify opportunities for improvement and then demonstrate ownership by driving improvement work through to completion
  • Manage key stakeholder relationships to include the appropriate communication channels
  • Manage and communicate with 3rd party vendors to plan and implement projects
  • Actively demonstrate a risk-minded ownership for activities occurring across the fleet by proactively identifying potential issues and making recommendations
  • Partner with Branch & Café Care & Construction team when branch/café sites require construction along with ATM activity
  • Support downstream/back office submissions necessary for successful activities
  • Develop and improve the tools and processes used across these processes
  • Lead a team of associates

The person will:
  • Possess excellent problem solving and analytical skills
  • Have excellent verbal and written communication skills
  • Thrive in a fast paced environment
  • Be extremely organized and focused on attention to detail and multi-tasking

Basic Qualifications:
  • High School diploma, GED, or equivalent certification
  • At least 2 years of people management experience
  • At least 3 years of process management or project management experience
  • At least 2 years of experience with Excel and Google Suite

Preferred Qualifications:
  • Bachelor's degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, Project Management Certifications
  • Knowledge of data networks or Windows Operating systems a plus
  • 3 years of ATM or Cash experience
  • At least 3 years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).