Duties

• Providing around the clock 24/7 emergency police, fire, guard, and medical services to the public by answering emergency 911 calls and dispatching appropriate personnel and equipment.
• Responsible for the control of all emergency response patrols (police, fire, and ambulance) to include, but not limited to, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to the patrol units.
• Receives and transmits, by way of radio, police, fire, medical, and other emergency calls as needed.
• Enters data pertaining to emergency calls into a computerized system for recordkeeping.
• Immediately determines the nature of the calls received and initiates necessary actions by relaying messages and dispatching and assisting emergency services vehicles in response to emergency and non-emergency calls for service.

Requirements

Conditions of Employment

• Pre-employment and random drug testing is required.
• Employees are required to work both planned and unscheduled overtime.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• Shift work is on a rotating basis.
• This position requires the incumbent to meet established hearing and vision tests and must be able to distinguish colors.
• Obtain and maintain a Secret security clearance.
• In accordance with AR 690-11, this position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively.
• This position has been designated "Mission Essential".
• Certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training is required.
• Certification in EMD (Emergency Medical Dispatch) is required within 1 year of employment.
• Certification in National Crime Information Center (NCIC), is required within 1 year of employment.
• Certification in Emergency Police Dispatch (EPD) is required within 1 year of employment.
• Certification in Emergency Fire Dispatch (EFD) is required within 1 year of employment.
• This position has a requirement to lift up to 45 lbs. in the regular performance of duties.
• Two year probationary period may be required.
• Pursuant to EO 14043, all Federal employees, regardless of duty location or work arrangement, must be fully vaccinated for COVID-19 by November 22, 2021, or before entrance on duty if after November 22, subject to exceptions as required by law.
• If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions from this requirement.
• Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following: https://www.saferfederalworkforce.gov/faq/vaccinations/

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: For GS-05 Position - General Experience is defined as 1 year experience equivalent to the GS-04 grade level in the Federal service which includes work that involves 1) monitoring fire and police alarm systems, 2) utilizing radio operations to receive and transmit information, and 3) providing lifesaving instructions over the phone to callers.

For GS-06 Position - Specialized Experience is defined as 1 year experience equivalent to the GS-05 grade level or equivalent pay band in in the Federal Service which includes: 1) operating communications systems such as National Crime Information Center (NCIC) and Computer Aided Dispatch (CAD) system; 2) monitoring fire and police alarm systems, 3) utilizing radio operations to receive and transmit information, and 4) providing lifesaving instructions over the phone to callers. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

You will be evaluated on the basis of your level of competency in the following areas:

• Emergency Communication
• Manages and Organizes Information
• Oral Communication
• Written Communication

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Two year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a Career Program (CP) - 24 - Police Dispatcher position.
• You may claim military spouse preference.
• If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.