Sr Manager, Process Management- ATM Hardware Strategy

Capital One
Glen Allen, Virginia
Nov 14, 2021
Dec 07, 2021
Full Time
Knolls 5 (12022), United States of America, Glen Allen, Virginia

Sr Manager, Process Management- ATM Hardware Strategy

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As a Senior Manager or Manager of Process Management you will lead a team of process/project managers in delivering flawlessly executed projects and improving processes that drive business efficiency and results. You will own the strategy and budget as we replace aging ATMs with new models that enable new features and better security. You will create and modify processes related to ATM (and Branch) hardware deployments while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You will monitor trends in the industry and partner with our suppliers to incorporate new technologies into our ATM fleet.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process and project improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvements and projects.

General Responsibilities:
  • Evaluating current ATM fleet and ensuring that fleet refresh strategy aligns with broader Branch and Cafe strategy
  • Owning and improving processes and tools associated with ATM project intakes
  • Understanding ATM demand and procuring ATMs to meet that demand, aligning with established champion/challenger model
  • Partnering with Enterprise Security to protect our ATM fleet from existing and emerging risks
  • Leading internal and external partners through certification efforts for new ATM hardware
  • Owning the mobile ATM fleet and driving strategy to meet BAU and urgent needs
  • Understanding and influencing broader ATM strategy across many different dimensions (e.g. ATM, Marketing, Partnerships)
  • Maintaining operations for non-ATM hardware (e.g. Teller Cash Recyclers, Debit Card Printers) and driving strategy for future plans
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer and stakeholder outcomes
  • Analyzing, identifying, and correcting trends and defects impacting team efficiency
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Managing and leading a high performing team of 7 associates
  • Collaborating with multiple internal and external partners to execute on projects and deliver results
  • Developing and maintaining a well managed environment with a strong attention to audit readiness and risk management
  • Ensuring adherence to federal and state laws and regulations (ADA, Reg E, Reg CC)

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 5 years of Process Management experience OR at least 5 years of Project Management experience
  • At least 2 years of People Management experience

Preferred Qualifications:
  • Bachelor's Degree
  • Process Management (LEAN, Six Sigma), Compliance (CRCM, CIPP,), Business Process Management experience
  • 7+ years of Process Management experience
  • 7+ years of Project Management experience
  • 5+ years of People Management experience
  • 5+ years of Relationship Management experience
  • 5+ years of ATM Operations experience
  • 5+ years of Banking Operations experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).