Commercial Card Supplier Enablement Coordinator

Employer
Capital One
Location
Glen Allen, Virginia
Posted
Nov 14, 2021
Closes
Dec 14, 2021
Ref
R126205
Function
Finance
Hours
Full Time
Knolls 1 (12034), United States of America, Glen Allen, Virginia

Commercial Card Supplier Enablement Coordinator

Candidates must live within approximately 100 miles driving distance of 23060 and be comfortable coming in person whenever required with no less than 24 hours notice.
** Candidates based in VA cannot live north of Fredericksburg, VA.***


An important part of the Commercial Card Ops team, the Supplier Enablement Coordinator will be responsible for enabling acceptance of commercial card payments primarily through outbound phone channel. Associates will work closely with business partners to drive revenue by increasing supplier acceptance of Commercial Card payment.

Responsibilities :
  • Outbound calling to understand and/or influence supplier acceptance
  • Data collection and entry
  • Engage with stakeholders at multiple levels, internally and externally, through superior communication skills (written and verbal)
  • Ability to learn and manage multiple software systems
  • Demonstrate competency in teamwork, self-prioritization, result focus, and business judgment
  • Follow provided procedures and scripting to assure we are accurate and compliant with our communications
  • Conduct any additional assigned activities related to facilitating client payments


Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice


Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of customer service experience


Preferred Qualifications:
  • At least 2 years of customer service experience in call center within Financial Services or Banking
  • At least 6 months of Google Suite experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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