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Principal Associate, ATM Kiosk Operational Process Manager

Employer
Capital One
Location
Glen Allen, Virginia
Closing date
Dec 2, 2021

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Job Details

Knolls 5 (12022), United States of America, Glen Allen, Virginia

Principal Associate, ATM Kiosk Operational Process Manager

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As the ATM Kiosk Operational Process Manager, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will work directly with a diverse, cross-functional agile team to assist them in the implementation and improvement of their agile practices and principles for the sake of delivering value to our customers.

Responsibilities of this role may include:
  • People Leadership of the QA and Lab teams
  • Manage Lab and QA resources to support efforts that are being developed or validated in the lab
  • Create and validate operational processes
  • Partner with teammates to expand the application of Agile principles, values, and practices
  • Assess gaps between current state and future state; regularly identify and drive opportunities for improvement / optimization
  • Maintain operational procedures that are compliant and designed to improve operational performance relative to quality, cost, and customer service
  • Provide subject matter expertise on processes when representing the department in projects and other meetings
  • Develop, analyze, and manage performance metrics related to the attainment of operational objectives / KPIs
  • Establish needed communications and quality checks to ensure compliance with audit requirements related to changes completed on the ATM Kiosk release train
  • Interact with internal and external customers to gather feedback and input into process requirements
  • Serve as a facilitator, resource, and/or contributor in business process re-design activities
  • Collaborate with IT partners to define acceptance criteria minimizing the probability of defects or gaps in operational sustainability and functional performance
  • Define use cases and evaluate operational test plans
  • Perform peer reviews of process changes completed by other process areas in the value chain


Basic Qualifications:
  • High school diploma, GED or equivalent certification
  • At least 2 years of process management experience


Preferred Qualifications:
  • Bachelor's Degreeor military experience
  • PMP, Lean, Agile, Business Process Management or Six Sigma certification (i.e. Certified Agile Coach, Certified Scaled Agile Practitioner (SA) or Certified Scaled Agile Professional Consultant (SPC))
  • Excellent written communication, verbal communication and active listening skills
  • Excellent interpersonal and relationship development skills and a general desire to interact and engage with team members and customers at all levels
  • At least 3 years of Project and Process Management experience
  • 2 years of experience as a process management coach or consultant
  • People Leadership experience
  • ATM experience
  • At least 1 year of Agile experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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