Horizontal Operations Manager- Chief of Staff Team

Capital One
McLean, Virginia
Nov 07, 2021
Dec 03, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Horizontal Operations Manager- Chief of Staff Team

Horizontal Operations Manager- Chief of Staff Team

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Horizontal Operations (Ops) Manager to join our Chief of Staff team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you .

About the role:

As Horizontal Ops manager, you will be responsible for running the engine, driving operational efficiencies and boosting team enablement for a 100+ organization that is rapidly growing. You will serve in a critical role on the Chief of Staff team supporting senior leaders and fostering collaboration, best practice sharing and partnership across our team of design managers embedded in each portfolio vertical.

What you'll do:

Business Operations
  • Oversee and manage team structure in partnership with design managers (e.g., hiring and headcount, contractors and vendors, balancing attrition)
  • Primary liaison with our recruiting partners; support recruitment efforts and prioritization across portfolio; facilitate sessions with design managers, recruiting partners, and senior leadership team on a weekly basis
  • Manage the budget and financial forecasting; support senior leaders and design managers in scoping new engagements
  • Proactively identify opportunities for business efficiencies and ensure risks are managed and mitigation plans in place
  • Identify needs and create a strategy to establish rituals and norms that support a culture of growth, inclusion, and authenticity

Horizontal Portfolio Operations & Management
  • Guide the strategic direction and support planning, resource allocation and standards across portfolios
  • Enable horizontal visibility and alignment across the organization (i.e lead monthly portfolio reviews, weekly reporting, etc)
  • Maintain a holistic view of the work happening on the team in order to make connections, identify opportunities, and ensure alignment to strategic priorities
  • Partner with design managers and senior leadership to coordinate and prioritize initiatives and resources, including resource planning and allocation
  • Report on the portfolio of work to business stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of design
  • Create and scale the highest-leverage systems, processes, and tools to create norms and rituals that allow the organization to operate as a high-performing, integrated team

We think you'll love this role if you...
  • Approach your work with curiosity and dig in to understand the "why."
  • Comfortably partner and communicate with executive leadership, peers, and team members
  • Zoom in and out readily and know what level of detail serves you best in various situations
  • Manage ambiguity and change with patience and grace

Basic Qualifications
  • At least 5 years of Program Management experience

Preferred Qualifications
  • At least 5years of Project Management
  • At least 5 years of experience in a scrum environment
  • Comfortable managing cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Experience managing multiple large teams and portfolios of work
  • Familiarity working with design or creative teams
  • Familiarity with agile principles, project management methodologies and tools
  • Experience championing a win-together mindset and driving inclusivity
  • Demonstrate a high EQ
  • Experience working collaboratively in large global organizations with multiple stakeholders and diverse communities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).