Applications Administrator

Location
Fairfax, VA
Salary
Commensurate with education and experience.
Posted
Nov 03, 2021
Closes
Dec 13, 2021
Ref
STF10604
Function
Administrative
Industry
Education
Hours
Full Time
Applications Administrator


The George Mason University Office of Institutional Effectiveness and Planning invites highly qualified candidates to apply for the position of Applications Administrator. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the Position:


The Office of Institutional Effectiveness and Planning (OIEP) is seeking an Applications Administrator to provide support to enterprise-wide solutions and tools.

  • Provide environments that are reliable, available, and secure;
  • Implement standards, policies, and procedures to achieve agreed upon service levels by maintaining and supporting a breadth of application infrastructure;
  • Provide alternative work-around solutions to meet business requirements, based on technical feasibility; and
  • Utilize expertise to maintain, monitor, and gather data for reporting and performance purposes.


Responsibilities:


Application Administration

  • Monitor software applications, and document and analyze problems;
  • Process automation;
  • Develop test plans to verify logic of new or modified applications;
  • Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with IT and clients, ensuring business operations will operate correctly in current and future environments;
  • Set up administrator and service accounts;
  • Work with vendors to address and resolve problems;
  • Work with customers to address and resolve requests and incidents;
  • Review the governing regulations to ensure proper program support;
  • Maintain current knowledge of relevant technologies and business processes; and
  • Maintain system documentation.


Application Integration

  • Coordinate with development teams to identify needs and work with network engineers, system administrators, database administrators to design application server environments;
  • Work with IT to ensure proper integration of applications;
  • Work closely with vendors to tune and troubleshoot problems;
  • Work closely with IT, OIEP, and other functional offices to ensure appropriate controls and audit logs are in place; and
  • Provide alternative work-around solutions to meet business requirements, based on technical feasibility.


Technical Support

  • Assist OIEP staff with computer updates and other technical needs including the maintenance and documentation of all OIEP computers; and
  • Attend relevant meetings with ITS.


Required Qualifications:


  • Bachelor's degree in an IT related field or discipline, or equivalent combination of education and experience;
  • IT experience and/or application administration experience;
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications;
  • Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness;
  • Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT;
  • Experience working with vendor customer support on issue resolution;
  • Experience with upgrading software applications;
  • Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods;
  • Ability to work through ambiguous work situations;
  • Excellent verbal and written communication skills;
  • Self‐motivated, able to work both independently and closely with a team. Takes initiative;
  • Ability to multitask in a fast‐paced environment; and
  • Outstanding attention to detail with superior time and project management skills.


Preferred Qualifications:


  • Experience in higher education;
  • At least 2 years of IT experience and/or application administration experience;
  • Experience with version control systems and processes, performance tuning, hardware platforms, infrastructure systems development, and integration processes; and
  • Experience with Microsoft SharePoint.


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For full consideration, applicants must apply for position number 03111z at https://jobs.gmu.edu/ ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
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Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements .
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George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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