Access and Instructional Support Specialist

Fairfax, VA
$40,000-$42,000/year commensurate with education and experience.
Nov 03, 2021
Dec 12, 2021
Full Time
Access and Instructional Support Specialist

The George Mason University Libraries' Access Services Department is looking for an innovative and service-oriented person to aid in the provision of access and instructional support at the Fenwick Library, George Mason University's flagship library. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

This position is responsible for providing courteous assistance to patrons at library service desks on the Fairfax Campus and aid in the provision of Course Reserve services, under the Access & Instructional Coordinator in Access Services, to process incoming reserve requests (physical and electronic) from faculty and to make these materials accessible to the GMU community.


  • Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the public service desk, and providing other related customer service;
  • Participating in borrowing, scanning, and course reserves activities and operations on the Fairfax campus;
  • Participating in the development, recommendation, implementation and administration of Access Services policies, procedures and processes; and
  • Serving as senior person in charge of library facilities and services when staff in library administration, supervisor, and Head, Access Services are not available, and open or close Fenwick Library as assigned.

Required Qualifications:

  • Bachelor's degree and/or significant equivalent academic library experience (2-3 years preferred);
  • Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.);
  • Demonstrated experience using an integrated library system, office productivity software, and computer equipment and software;
  • Strong customer service skills;
  • Aptitude for accurate and detail-oriented work;
  • Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
  • Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
  • Well-developed analytical and problem-solving skills; and
  • Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Preferred Qualifications:

  • Demonstrated knowledge of the principles of copyright and fair use as they relate to Reserve materials or Resource Sharing;
  • Experience providing physical and/or electronic Course Reserve services;
  • Academic Library experience providing reference services; and
  • Experience training student assistants.

The George Mason University library system, comprised of a large central library and three other distinctive libraries, is located on three campuses in the Northern Virginia-metropolitan Washington, D.C., region. One of Virginia's leading academic research libraries, the Mason Libraries continues to gain steadily in national stature as it has transformed in all areas that are key to a 21st century research library-innovative technologies and services, expert library faculty and skilled staff members, extensive digital collections, publishing, modern facilities, and transformational engagements and partnerships. Visit us at for more information.

For full consideration, applicants must apply at ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information. Review of applications will begin on November 18, 2021.

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements .

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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