Account Specialist

Fairfax, VA
Commensurate with education and experience.
Nov 03, 2021
Dec 10, 2021
Full Time
Account Specialist

The George Mason University, Student Fiscal Services Office invites candidates to apply for the Account Specialist position. This position reports to the Associate Director, Student Accounts.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.


The Account Specialist works collaboratively with Third-Party Billing, Account & Loan Management, Financial Aid, University Registrar, Mason Student Services Center, and Accounts Payable offices. This position is responsible for:
  • Assists with processing incoming correspondence, forms and reports such as registration and withdrawal requests, refund requests, tuition exceptions, stop payments, exemptions, and account adjustments;
  • Assists with daily mail including payments, return mail, and return/reissued checks;
  • Processes refunds and analyzes accounts for further processing as needed and approval/posting;
  • Completes daily review of control reports and performs periodic review of other required areas, such as Title IV checks, Credit Balance report and Unclaimed Property;
  • Provides exemplary customer service, including answering incoming calls, email, and assisting with walk-in inquiries;
  • Communicates the financial policies and procedures of the university to students, parents, agencies, and staff;
  • Makes recommendations for resolution of problems within given guidelines;
  • Assists other Student Accounts Office staff with account maintenance and other tasks as assigned, including performing collections efforts focusing on "at risk" accounts; and
  • Displays initiative and seeks additional responsibility and training opportunities.

Required Qualifications:

  • Demonstrated experience in accounts receivable, account analysis and reconciliation;
  • Demonstrated successful job experience requiring attention to detail and hands-on work;
  • Well organized individual with strong interpersonal/communication skills;
  • Demonstrated experience in customer service;
  • Associate's degree in business, accounting or equivalent life experience; and
  • Knowledge of student privacy laws.

Preferred Qualifications:

  • Experience with Banner Student System.

For full consideration, applicants must apply at ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements .

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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