Population Health Center Front Desk Support

Location
Fairfax, VA
Salary
Commensurate with education and experience
Posted
Nov 03, 2021
Closes
Dec 13, 2021
Ref
STF10558
Industry
Education
Hours
Full Time
Population Health Center Front Desk Support

The George Mason University, College of Health and Human Services (CHHS) invites applications for the position of Population Health Center Front Desk Support Staff. The mission of the Population Health Center (PHC) is to advance the public's health and eliminate disparities through the delivery of inter-professional health care, innovative research of consequence and professional and workforce training. The Center accomplishes its mission through faculty leadership for academics and training, student-centered experiential learning opportunities and research discovery and translation. The Center is a dynamic resource for CHHS faculty and collaborators, while remaining student-centered and serving our community.

This is a grant funded full-time position.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

Responsibilities:

The Population Health Center Front Desk Support staff member is responsible for welcoming visitors, patients, study participants and community partners making sure they are seen in a timely matter. The incumbent will be the community partner liaison.

Other responsibilities include, but are not limited to the following:


  • Ensure patients and study participants complete all paperwork prior to meeting with provider and check them in;
  • Open visits, schedule referrals, and appointments through computerized systems;
  • Answers telephones and receives patients at reception desk in a friendly and courteous manner;
  • Coordinating and scheduling behavioral health visits;
  • Provide information regarding visit and answer any questions;
  • Communicate with clinical and research staff regarding patient, visitor, partner needs;
  • Monitor the lobby to ensure patients are seen in a timely matter and office flow runs smoothly;
  • Assist visitors, patients, study participants, and partners with any questions or concerns;
  • Billing and study subject payment;
  • Ordering and maintaining supplies;
  • Complete other tasks or assignments assigned by the Clinic Coordinator/Director;
  • Support the Director of AHEC Scholars with administrative duties (scheduling of events, supply ordering etc.);
  • Assist with the administrative needs of the Claude Moore Scholars Training Program;
  • Assist with the administrative needs of the other training programs (telehealth);
  • Maintain database of programs and partners utilizing the PHC space;
  • Maintain PHC space schedule and parking allocation;
  • Other duties as assigned.


Required Qualifications:


  • Must be friendly and outgoing;
  • Ability to work under pressure;
  • Computer knowledge with demonstrated proficiency in Microsoft Office Suite - Access, Excel, Word, Outlook, PowerPoint; ability to use VPN and other virtual platforms;
  • Clear understanding of HIPAA;
  • Other administrative duties as assigned.


Preferred Qualifications:


  • Bachelor's degree;
  • Prior medical experience;
  • Prior experience with students, faculty and staff in a medical or research setting;
  • Electronic Medical Records and database experience a plus;
  • Phlebotomy certification or willingness to obtain certification;
  • Customer Service Skills: 1 year;
  • Understanding of public health research;
  • CITI Training for Human Subjects Research;
  • Multilingual skills.


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For full consideration, applicants must apply at https://jobs.gmu.edu/ ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
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Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements .
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George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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