Sr Associate, Product Operations (Credit Wise)

Capital One
McLean, Virginia
Nov 03, 2021
Dec 02, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr Associate, Product Operations (Credit Wise)

CreditWise from Capital One helps customers understand, protect, improve and get the most value out of their credit scores - for free, for everyone. The CreditWise team is a mission-driven and innovative start-up within Capital One that seeks to empower customers with delightful experiences and features to help them take control of their financial health, save money and make better decisions.

We are looking for a Sr Associate, Product Operations person to help our product teams deliver on their vision and enable cross-functional execution on exciting new product, platform and data opportunities.

To be successful in the role, you will bring a strong operational background and a track record of making data driven decisions. You are a fast learner who can quickly become an expert in the fintech and the financial health space. You have the passion & an ability to deliver complex projects involving multiple stakeholders.

General Responsibilities:
  • Define, establish, and manage product controls; providing platform support through implementation of well managed work and collaborating with Product and Engineering on new initiatives and getting them ready for market
  • Collect, analyze and measure product data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps that may require additional review.
  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
  • Maintain formal product documents (e.g. flow charts & roadmaps), tracking and resolving product breakdowns and making recommended changes to ensure a more well managed system
  • Collaborate on larger initiatives, including representing CreditWise on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
  • Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
  • Subject matter expertise for operations to effectively partner with Product, Technology, Partners and Segments to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Microsoft Office or G Suite
  • At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • 4+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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