Collections Administrator

Herndon, VA
Nov 03, 2021
Dec 02, 2021
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized as a 2020 & 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The primary function of the Collections Administrator role is to assist the Collections Management team and department with administrative tasks is it relates to the departments daily processes. Functions include but are not limited to delinquency reporting/tracking, communication with indirect auto participants as well as assisting members with skip payment requests and/or hardships. Individual will also be responsible for training staff on the Collections process as directly by the Collections Management team.


  • Handles all communication channels with members on initial delinquency messages as well as responding to messages received
  • Handles all incoming correspondence to the Collections Department email and fax queues and distributes and/or researches accordingly
  • Research and resolve account discrepancies and communicate with members as to the resolve
  • Identify, recommend and process unsecured loans, credit cards, negative balances and auto loans for charge off
  • Act as a liaison for all indirect auto loan participants to include reporting and account related requests
  • Process skip a payment requests and manage re-age request process
  • Handle all indirect auto loan first payment default research requests from the Indirect Lending Department
  • Supports team leaders with call quality reviews and training a requested
  • Manage small balance account write offs
  • Monitors paid ahead accounts and adjusts maturity accounts as needed
  • Handle requests to reactivate negative balance accounts
  • Manage all payment exception items to include due date changes, hardship requests and total loss/CPI modifications
  • Perform other related duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • High-school diploma or equivalent
  • Minimum 2 years of collections experience
  • Working knowledge of FDCPA (Fair Debt Collection practices Act)
  • Collections experience at a financial institution
  • Advanced knowledge of general Collections procedures and Temenos and FISERV DNA
  • Working knowledge of Microsoft Office and databases

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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