Telecommunications Assistance Center Engineer #69
TELECOMMUNICATIONS ASSISTANCE CENTER (TAC) ENGINEER
NATURE OF WORK This is technical work supporting the telecommunications needs and services of the Senate community. The incumbent determines the customer’s voice communications needs, uses established guidelines, and coordinates actions to ensure quality and timely service. The incumbent maintains regular contact with Senate staff and vendors in an effort to establish, maintain, and troubleshoot telecommunications services. Work is performed under the supervision of the TAC Supervisor.
EXAMPLES OF WORK
(This list is not absolute or restrictive, but indicates approximate duties and responsibilities which may be redefined pursuant to operational needs.)
● Provides direct telecommunications support to the Senate community; assists users in the accurate and timely resolution of technical and administrative problems/requests associated with the Senate's telecommunications systems.
● Receives, processes, and monitors work requests.
● Programs and tests voice communication phones and systems; configures functions and features; configures analog lines; adds and disconnects telephone numbers; resets accounts.
● Troubleshoots voice communication phones and systems; works closely with staff in other sections to resolve escalated issues.
● Conducts site surveys; configures and decommissions communications systems, phones, and other services as required.
● Installs voice and data communications equipment and cabling as requested.
● Maintains and updates multiple databases in order to track inventory, voice communications information and work requests.
● Coordinates with vendors, Senate staff, and others to provide timely solutions to telecommunications issues when the standard product does not meet the business requirement.
● Ensures the accurate inventory of equipment, supplies, tools and test equipment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT Work requires sitting, standing, walking, bending, climbing, crawling and operating computers for extended periods of time, and safely lifting items up to 20 pounds. May work evenings, holidays and weekends to resolve problems or handle incidents.
MINIMUM QUALIFICATIONS Work requires a Bachelors’ Degree in telecommunications or a related field and one to three years of experience in voice or data communications systems; or any equivalent combination of education and experience which provides the following knowledge, abilities and skills:
● Knowledge of CS2100 feature and switch operation, electronic and ISDN digital lines, digital phones, cable distribution, LAN’s, voicemail and Session Initiation Protocol.
● Knowledge of data networking technologies, troubleshooting and test equipment, Ethernet switching and TCP/IP.
● Knowledge of communications protocol and standards.
● Skill in operating database, word processing, and spreadsheet software.
● Ability to operate with a high level of tact, diplomacy and professional demeanor. ● Ability to diagnose and resolve voice and data problems.
● Ability to operate technical components and testing equipment.
● Ability to communicate effectively, both orally and in writing.
LICENSES, CERTIFICATION AND OTHER REQUIREMENTS Position requires the ability to obtain and maintain a security clearance.