PSH Case Manager Veterans

Housing Up
Washington D.C.
Nov 02, 2021
Dec 07, 2021
Full Time

PSH Case Manager Veterans


Headquarters - Walter Reed, WASHINGTON, DC, US

Housing Up is expanding its Permanent Supportive Housing (PSH) program and is looking for qualified candidates who are passionate about access to affordable housing, working with veterans and or veteran connected individuals. The primary goal is to assist families in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.

Housing Up is one of the leading non-profit organizations in Washington DC providing the full spectrum of housing and supportive services to more than 600 homeless and at-risk households so that they can transform their own lives. Housing programs include permanent supportive, rapid rehousing, transitional, and affordable rental housing. Supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills and youth programming.


Under the direction of the Permanent Supportive Housing Case Manager Supervisor, the Permanent Supportive Housing Case Manager is responsible for implementing strong, intensive case management for Veterans and or Veteran Connected Indviduals who are homeless or at-risk of being homeless. These services are focused on moving people out of homelessness quickly and preventing homelessness recidivism. The primary goal is to assist families in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach. Functions performed include assisting with housing clients, goal planning, connecting clients to community resources, home visits, and rental payment monitoring. Work is accomplished by advising and motivating program participants to accomplish their Goal Plan.


•    Provides intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model
•    Managed a caseload between 18-25 clients
•    Develops and updates Goal Plans with program participants using a case management approach, assisting them to set and prioritize short and long-range goals
•    Completes monthly home visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance
•    Conducts regular assessments with a standardized tool used by Housing Up
•    Works with the resident to resolve issues around lease and/or program rules with the landlord
•    Works collaboratively with the landlord to ensure resident needs are met
•    Provides referrals as needed to Housing Up supportive services and works collaboratively as a team to advance the goals of the resident
•    Maintains effective working relationships with Veterans Affairs and other agencies to which (and from which) participants may be referred, regularly contributing to the resource directory/database
•    Maintains current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up
•    Captures daily and monthly statistics and other required reports as directed
•    Participates in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success
•    Attends staff meetings and other meetings as required by supervisor
•    Other duties as required


•    Bachelor’s degree in social work or related field


•    Two years of experience in the social/human services field is preferred
•    Experience working with veterans, homelessness, mental health, and/or substance abuse that reflects an understanding of the causes of homelessness is strongly preferred
•    Working knowledge of the strengths-based, client-centered approach
•    Demonstrated cultural competence
•    Excellent interpersonal and conflict resolution skills
•    Excellent listening and problem-solving
•    Strong oral and written communication skills
•    Knowledge of community resources available
•    Strong organizational skills
•    Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth oriented environment
•    High confidence level in working independently
•    Possess and maintain a positive, solution oriented approach


•    Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood
•    Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing
•    Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate client case management needs and perform visits on evenings and weekends as needed
•    Must be available to participate in after hours on-call rotation and be on call during inclement weather


•    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)
•    Valid driver’s license and vehicle is required, as well as proof of auto insurance
•    May require some weekend and evening hours
•    Requires comfort level in providing programming in a site-based building where HOUSING UP is the landlord and residents hold individual leases


Housing Up offers a competitive benefits package including health insurance, a retirement plan, paid vacation, sick leave, and commuter benefits. The salary range for this position is $45k - $50k DOE.

This position is eligible for a $2,000 sign-on bonus!

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