PSH Lead Case Manager

5 days left

Housing Up
Washington D.C.
Nov 02, 2021
Dec 07, 2021
Full Time

PSH Lead Case Manager

Full Time

Headquarters - Walter Reed, WASHINGTON, DC, US

The Permanent Supportive Housing (PSH) Lead Case Manager (LCM) is a member of the PSH leadership team for Housing Up. This position supports the Director of PSH and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Supervisor to provide training and oversight to PSH teams.  The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants.  This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.

In this role, the LCM is focused on two main objectives – to serve as a team leader and to provide case management to program participants.

Serve as a Team Leader

•    Assist the supervisor with regular review case notes, and other pertinent information for quality assurance.

•    Assist the supervisor with training and on-boarding for new and existing employees, which includes  accompanying team members on  field visits and the proper use of HMIS, HTH and CATCH.

•    Assist monthly pillar and timeliness reporting

•    Assist supervisor during a team member’s vacation

•    Assist with monthly client calls 

•    Complete maintenance reports (DHS)

•    Collaborate with the Case Manager Supervisor and Clinical Manager concerning critical program  information, community resources,  training needs, and other information related to program management.

•    Accompany case managers on home visits to provide additional support

•    In supervisor absence communicate any team/client concerns to the Clinical Manager.

•    Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as  needed, and report pertinent  information to the Case Manager Supervisor.

•    Maintain high standards for personal caseload, which will serve as an example to fellow case  managers.

•    Attend Vet Now meetings to gather and share information with the provider community which will  serve to enhance Veteran PSH  services at Housing Up (TCP/HUD contracts)

•    Participate in F-CAHP and CAHP meetings for new client referrals (TCP/HUD contracts))

•    Resource development for single adults, older adults, and Veterans which will be shared with PSH  team members to enhance  services. (TCP/HUD contracts)

Provide Case Management to Program Participants 

•    Provides intensive case management in strong coordination with Core Service Agencies, in  alignment with the Housing First, voluntary services model

•    Develops and updates Goal Plans with program participants using a case management approach,  assisting them to set and prioritize short and long-range goals

•    Completes monthly home visits to support residents in performing the tasks required to maintain  housing stability, including on-time payment of rent and household maintenance

•    Conducts regular assessments with a standardized tool used by Housing Up

•    Works with the resident to resolve issues around lease and/or program rules with the landlord

•    Works collaboratively with the landlord to ensure resident needs are met

•    Provides referrals as needed to Housing Up supportive services and works collaboratively as a team  to advance the goals of the resident

•    Maintains effective working relationships with Veterans Affairs and other agencies to which (and from  which) participants may be referred, regularly contributing to the resource directory/database 

•    Maintains current records in the Homeless Management Information System (HMIS) database and  paper case files, documenting interactions with residents in a standardized format used by Housing Up

•    Captures daily and monthly statistics and other required reports as directed 

•    Participates in Housing Up special events, helping to share information about Housing Up and  working, as needed, to ensure event success

•    Attends staff meetings and other meetings as required by supervisor

•    Other duties as required


•    Bachelor’s degree in social work or related field 


•    Two years of experience in the social/human services field is preferred

•    Experience working with veterans, homelessness, mental health, and/or substance abuse that  reflects an understanding of the causes of homelessness is strongly preferred

•    Working knowledge of the strengths-based, client-centered approach

•    Demonstrated cultural competence

•    Excellent interpersonal and conflict resolution skills

•    Excellent listening and problem-solving

•    Strong oral and written communication skills

•    Knowledge of community resources available to families

•    Strong organizational skills 

•    Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented  environment

•    High confidence level in working independently 

•    Possess and maintain a positive, solution-oriented approach


•    Must be willing to travel to different locations throughout Washington DC and perform home visits in  any neighborhood

•    Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing

•    Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to  accommodate client case management needs and perform visits on evenings and weekends as  needed

•    Must be available to participate in after hours on-call rotation and be on call during inclement  weather


•    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)

•    Valid driver’s license and vehicle is required, as well as proof of auto insurance

•    May require some weekend and evening hours

•    Requires comfort level in providing programming in a site-based building where HOUSING UP is the  landlord and residents hold individual leases


The salary range for this position is $50- $55k 

This position is eligible for a $2,000 sign-on bonus!

Housing Up offers a competitive benefits package including health insurance, a retirement plan, paid vacation, sick leave, and commuter benefits.  

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