Customer Service Representative

Handyman Connection of Silver Spring is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. 

We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in the DC area to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. Here’s why we want you to work with us!

What You Will Receive

• Earn competitive pay depending on your skills, experience and availability - $16.50 - $20.00/hour as a starting pay depending on experience and educational level achieved;
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere
• We offer the following benefits: Health; Paid holidays; Paid sick leave; Paid vacations; 401(k) - company-sponsored

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task
• Ability to conduct conflict resolution with problem customers

Qualifications

• Strong telephone and written communication skills.
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (3-5) years experience working in a Customer Service Role 
• Knowledge of home repair and light remodeling a plus 

If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Silver Spring!