Overview: FIND YOUR PURPOSE. JOIN OUR MISSION. As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority. We offer a generous benefit package: $30,000 - $52,500 / Annually 401(k) match to 5% of earnings - immediate enrollment and 100% vesting Choice of two health plans Dental Life Insurance - no cost Long-term Disability Insurance - no cost Employee Assistance Program - no cost Paid vacation Paid sick time 11 Paid holidays Profit Sharing eligible WORK SCHEDULE Multiple shifts are needed to cover the work hours for this position and may be assigned as follows: Monday - Friday, shifts beginning as early as 8:00 am and ending as late as 8:00 pm EST Saturday / Sunday: 8:00 am to 4:30 pm EST Later weekday hours and weekends may be worked remotely Shift assignments are based upon the needs of the Credit Union which can require overtime NASA Federal Credit Union is seeking a Consumer Lending Processor. This position is responsible for the timely and accurate processing/funding/booking of all types of Consumer Lending products. It will validate loan data, examine documentation, identify fraud, evaluate risk and fulfill approved transactions within delegated authority. This position will effectively communicate loan policy and procedural information to existing and potential Credit Union members regarding all lending products via multiple communication channels, as well as prepare loan documentation for all loan products, and add-on services. It will also work with Loan Officers to evaluate loans in progress that have deviated from their initial approval criteria. Responsibilities: Level I Demonstrates professionalism, reliability, adherence to Credit Union policy and procedures, and urgency in delivering great member service Maintains a thorough knowledge of Credit Union products and services and routinely educates members/applicants on the features and benefits Processes/Funds/Books approved applications placing emphasis on response time, quantity of applications and quality of error-free loan documentation. Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Consumer Lending production metrics Responds to member/applicant through various member/applicant communication channels and provides member/applicant with any needed follow-up Handles applicant workflow in loan origination queues. Prepares loan documents for delivery to member/applicant, verifies incoming executed documents are accurate, creates member account (if necessary), books and posts new transactions. Validates and update all loan information while identifying the need for other Credit Union products Identifies ways to improve or streamline all processing/funding/booking processes Provides exceptional member service, utilizes cross-sales skills, solves problems, meets established productivity/accuracy standards and displays superior telephone etiquette Level II - Includes all requirements from Level I Assists with the maintenance of department procedures and/or documents Assists with the development and maintenance of materials and manuals to be used for training and ongoing education May assist Direct or Indirect Team Leads with on-going business development needs Tests operating systems and updates to core computer programs to detect errors and programming problems, and reports findings/recommendations for adjustments to AVP of Consumer Lending May prepare and maintain periodic reporting to promote processing efficiency and uniformity across all lending products Qualifications: Level I High school diploma or equivalent required A minimum of 6 months of relevant experience/ training Excellent communication skills - written, verbal, and listening Ability to work collaboratively across multi-functional teams, Ability to manage multiple deadlines in a fast-paced and changing environment Excellent organization skills Level II - Includes all requirements from Level I A minimum of 18 months of relevant experience/ training with demonstrated knowledge of standard consumer lending products, policy/procedures and regulations