Customer Service Representative

Greenbriar Veterinary Hospital & Luxury Pet Resort
Frederick, MD
Oct 27, 2021
Oct 29, 2021
Customer Service
Full Time
Greenbriar Veterinary Hospital & Luxury Pet Resort is seeking a Customer Service Representative to join our team!The purpose of this position is to provide outstanding client service. The Customer Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.Our Ideal Candidate:Enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.We offer an excellent benefits package for you and your pets. Medical, Dental, Vision, Pet Benefits & 401k & more! We look forward to hearing from you, apply today!

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