Old Town Pour House | Bottleneck Management
Gaithersburg, MD
Oct 27, 2021
Oct 29, 2021
Full Time
Job Title: Host Reports To: General Manager Department: FOH Operations Hours of work: Ability to work a variable schedule, including weekends. Organizational Overview Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, weve been about genuine people and genuine hospitality. Weve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts. We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts. Core Values Understand the wants and needs of others Support others through words and actions Empower each team member to excel Enjoy each other, our guests and our time at work We believe its our people that make us strong, so were committed to finding driven, hospitable, upbeat and intelligent teammates. Whether its in our home office or our restaurants, we put hospitality first, like excellent hosts at a party. Career Development Red Shirt Program: Restaurant employees are eligible to enroll in our career advancement program. We value our staff and know the benefits of promoting from within. Whether you see your restaurant job as a stepping stone, or as your career path, were here to help you achieve your goals. Many of our managers have been promoted from within. Our Red Shirt program is a way for our team members to grow as industry professionals, building our bench with the next wave of talented players. Position Summary Our Hots are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus, and ensuring restrooms are clean, stocked and orderly. Primary Responsibilities and Requirements Essential Functions: Get along with others and be a team player Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy Follow all steps of service Assist with clearing, cleaning and resetting tables, check and maintain restrooms Comply with all safety and sanitation (including handwashing) guidelines and procedures Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook Other duties will be assigned as needed Qualifications and Skills: 6 months restaurant or customer service experience preferred Ability to work collaboratively in a fast-paced work environment Ability to create memorable guest connection Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service Ability to work a variable schedule, including nights and weekends Good judgment skills and adaptive attitude Must be upbeat, outgoing and positive Must be able to assist guests and possess great guest relations skills Ability to work positively in a fast-paced environment Ability to stand/walk and stay focused and alert for extended periods of time Excellent verbal communication and interpersonal skills Ability to work effectively within a team Ability to effectively communicate on the telephone Ability to lift up to 35 lbs Skilled in cultivating and maintaining guest relationships Ability to maintain a warm, hospitable demeanor in a busy environment Must Be: Outstanding interpersonal skills Outgoing and full of energy Polished go-getter Polite & patient Excellent communication skills Satisfaction focused Supervisory Responsibilities: N/A Work Environment/ Physical Demand: Must be able to stand for full shift Must be able to lift at least 50 pounds Must have good hearing for accurate communication with guests. Must be able to use hands and fingers to handle and feel objects, tools controls and type Must be able to work in areas of loud noises Required to frequently reach, bend, stoop, and carry Must be able to work in both warm and cool environments; indoors and outdoors Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish Long periods of standing and walking to different parts of the restaurant at different levels Fast paced hands on position Dining facilities are both outside and inside Lighting is maintained at a low level The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. An equal opportunity employer Brand: Old Town Pour House Address: 212 Ellington Blvd Gaithersburg, MD - 20878 Property Description: Old Town Pour House Gaithersburg Property Number: 008