Quality Assurance Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 27, 2021
Closes
Nov 01, 2021
Function
IT, QA Engineer
Hours
Full Time
Duties

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
Learn more about this agency

Responsibilities

WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

Convert data into useful information using multiple software applications and makes recommendations to improve quality work processes throughout Wage and Investment.

Serves as an agency expert and staff specialist that assesses quality performance, improves and develops innovative approaches and methods designed to enhance productivity and performance. The incumbent maintains Project Champion engagement and communication.

Works within established policy for the application of Lean Six Sigma (LSS) Methodologies and Lean Philosophy throughout the W&I organization. The incumbent applies this disciplined approach to gathering and analyzing data to identify process improvement opportunities across W&I.

Supports business case development (including cost/benefit analysis) for recommendations to improve taxpayer service, increase productivity, reduce costs, lower cycle time, and/or improve business results.

Supports implementation of proposed operational changes, the direct responsibility for which will reside with W&I process owners. The incumbent reviews and supports changes to specifications and changes to W&I standard methods and secures senior management support for proposed changes.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment



STANDARD POSITION DESCRIPTIONS (SPD):
PD96118

Visit the IRS SPD Library to access the position descriptions.

- We may select from this announcement or any other source to fill one or more vacancies.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .
- This is a non-bargainingunit position.
- Tour of Duty: Monday- Friday 8:00am- 4:30pm
- Alternative work schedule, staggered work hours or telework may be available.
- If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 150-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
- File a Confidential Financial Disclosure Report within 30 days of selection and annually from then on.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE:
GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience includes: Experience in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Experience assisting organizations convert over-arching Business Unit strategic initiatives into program and tactical level activities using Lean tools and Six Sigma methodology. Experience independently design, manage, and implement major improvement projects that cross organizational boundaries, as well as provide subject matter expertise for Lean and Six Sigma tools, techniques, and best practices to address specific operational needs. Experience in using Lean systems/tools such as; inventory management, capacity optimization, standard work, visual management, and queuing impacting cost, time, and quality. Experience with Six Sigma methodologies such as; gauge R&R, simple linear regression, FMEA, various process maps, C&E Diagram and SPC to identify and eliminate variation. Certification as a Black Belt to demonstrate expert knowledge in the facets of project management techniques required within the Lean Six Sigma framework, as well as the Lean Six Sigma project lifecycle.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time, but you must provide an SF-50 documenting you held this job series. An official transcript will be required if you are selected.
  • Note: If substituting Superior Academic Achievement (SAA) for experience at the GS-7 level, please note that grade-point averages are rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. The Qualifications requirements above will reflect if SAA is accepted for this position and the online questionnaire will offer the option to select SAA as a qualifying response.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

Two positions to be filled in Wage & Investment, LSSO Team1.
- As required by Executive Order 14043 , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding, if after November 22. We will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
  • Education and Training
  • Leadership
  • Oral Communication
  • Planning and Evaluating
  • Problem Solving
  • Teamwork
  • Technical Competence
  • Writing


Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/ . Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: A category-like rating (Quality Group) will be used to rate, rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior/Best Qualified, Highly Qualified and Qualified.

If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP) , you must receive a score of Highly Qualified or better to be rated as well qualified to receive special selection priority.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
  • Resume - Your resume MUST contain hours worked per week and dates of employment (i.e., month/year to month/year or to present). We recommend that your resume not exceed 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. If you include Federal service experience, provide your pay plan, series and grade, i.e. GS-0301-09. Your resume must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number. If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position. ( Cover letters are optional.) Please view Resume Tips.
  • Online Application - Questionnaire responses
  • Proof of Enrollment or Education (if applicable) - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, see Education Section above.
  • Performance Appraisal/Awards - You MUST submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
  • Registration/License (if applicable) - active, current registration/license
  • IRS Reassignment Preference Program (RPP) (if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
  • Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
  • Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

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