Collections Specialist
- Employer
- Cowan Systems
- Location
- Baltimore, MD
- Closing date
- Oct 28, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Administrative
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Collections Specialist Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. Due to continued growth, Cowan Systems is seeking a Collections Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail oriented, thorough, professional, and have experience with customer service related tasks. Cowan Systems is a national truckload carrier. We specialize in providing high quality dedicated fleet services for companies requiring first-rate freight transportation performance. Our Cowan Logistics Division sources the optimal method of transporting our customers freight as efficiently as possible, while maintaining unprecedented service and reliability. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities. Job Duties * Review and become specialized in all requirements of the billing department on each assigned account * Make contact with all account AP departments to confirm invoicing is being received properly and in accurate format for payment * Develop professional relationship with all accounts payable contacts on each assigned account. * Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely. * Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing teamall within tight time constraints * Phone Contact with all accounts is a requirement * Ensure allocations of adjustments and payments are conducted in a timely fashion * Work closely with Management to ensure credits/adjustments are researched and processed * Monitor delinquent accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary * Maintain confidentiality of company/customer information in all business dealings * Act as the custodian of accounts, responsible for accuracy of billing and payment of same * Document of all work through company provided CRM program * Perform other duties as assigned Job Requirements: * Ability to work successfully and professionally in a team-based environment * Strong Excel Skills * Commitment to excellence in collections and customer service * Excellent skills in negotiation and oral/written communication * Knowledge of and/or ability to quickly learn Transportation contracts, pricing, and terminology, as well as our sales, credit and customer service policies * Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting * Analytical - visualize, articulate, and solve both complex and simple problems and concepts, and make decisions that are sensible and based on available information * Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance * Extremely organized and detail oriented * Strong communication (both verbal and written), problem solving, & decision making skills * Transportation or Trucking experience is a plus * 5+ years of relevant experience (Credit, Collections, Customer Service, Billing) Outstanding benefits, including: * Health, Dental, Vision, Life & Disability * Sick, Vacation, and Holiday PTO * 401K Options
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