Field Services Technician III

Albertsons Company Inc.
Rockville, MD
Oct 26, 2021
Oct 28, 2021
Full Time
Field Services Technician III Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the US The Technology Department has an opening for a Field Services Technician III. This position will work in areas in DC, Maryland, Virginia, and Delaware. Key Responsibilities include, but are not limited to: * Support standard hardware platforms and systems installed throughout Safeway * Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers. * Provide complete recoverability of systems and applications. * Trouble shoot resolution. * Installation of new hardware and software. * Provide customers with IT support; meet goals for service level agreements. * Provide network and remote connectivity (hardware/software) support. * Maintain equipment inventory controls and policies. * Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems. * Interface with all Corporate IT groups for on-site support and technology resolutions. * Adhere to repair standards and service levels established. * Driving required for this Zone Service Area. Qualifications: * High school graduate, BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred. * Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience. * 2+ years retail business experience preferred. * 2+ years' experience with retail store systems, technology systems and hardware preferred. * 2+ years' experience with installation and configuration of desktop and peripheral technology preferred. * Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations) * Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. * Working knowledge of IT hardware, installation models and Windows, MS Office and related applications. * Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions. * Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. * Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. * Understanding of how hardware/software systems inter-relate. * Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs. * Must have a good, safe driving record. Must have a vehicle. * Solid mechanical skills. * Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity. * Strong sense of urgency, business ethics, dependability and follow through. About us Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. Albertsons Culture Principles * Compassion: We always treat each other with kindness and respect * Team: We always support and recognize each other * Inclusive: We always value everyone's perspective * Learning: We always strive to grow and develop ourselves and others * Competitive: We always act with integrity to win over the customer * Ownership: We always take actions to drive our success Physical Environment: * Work may be performed in a temperature-controlled environment. * Must sit, stand, or walk for extended periods of time. * May spend long periods of time at desk or computer terminal. * Will use keyboards, telephone, and other office equipment during the course of normal workday. * Stooping, bending, twisting, and reaching may be required in completion of job duties. * Work day is fast paced; some evening and weekend work may be required. How to Apply: Interested candidates are encouraged to submit a resume by visiting

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