Customer Support Representative

HVAC Concepts
Frederick, MD
Oct 26, 2021
Oct 28, 2021
Full Time
Calling all customer service professionals!Are you Someone that consistently delivers world-class customer service?Able to work in a fast-paced customer support center environment next to our highly skilled engineers and programmers, with strong attention to detail, while remaining customer-focused?If so - YOU could be who we're looking for!As a result of continued growth and success, HVAC Concepts is looking for a Customer Support Representative to join our team Frederick, MD! As a member of our team, you can look forward to a culture that supports teamwork, cultivates a healthy work environment, and affords an opportunity for unlimited career growth.Hours of Work:4pm - 12am; Wednesday through Sunday (Monday and Tuesday off); or12am - 8am; Wednesday through Sunday (Monday and Tuesday off)Responsibilities will include:Receiving alarms generated by our systems and reporting them to our customersResponding to customer calls and service requestsCreating tasks and dispatching team members to resolve customer issuesPerforming very basic troubleshooting of building automation systemsQualifications and Competencies:3+ years of experience in customer service, call center or dispatchingPrior mechanical or building automation experience is a plus, but willing to train the right candidateMust be able to work in a team environmentPossess strong customer service skillsPossess strong computer skillsPossess strong problem-solving skillsStrong written and verbal communicationProfessional telephone mannersBenefits Include:Competitive Hourly WageCompany training for your roleMedical, Dental, Vision, Life, and Disabilities InsuranceFlexible Spending Account401(k) with Company MatchPaid Time Off (PTO) and Paid Holidays