Job Summary Performs routine and basic front and back office duties, to include phones, data entry, and assisting in the examination process of patients under the direction of a physician. Interviews patients, measures vital signs and records information on patients' charts, draws and collects blood samples and/or urine samples from patients, prepares specimens for laboratory analysis, and conducts a variety of diagnostic tests. Essential Duties and Responsibilities Performs routine procedures to obtain claimants medical history, record vital signs and complete lab requisitions Performs standard diagnostic procedures accurately, efficiently, and with the highest quality including but not limited to: 12-lead electrocardiograms, proficient venipuncture, urine drug testing collection and preparation of lab specimens for laboratory courier, pulmonary function test (PFTs), arterial flow Doppler studies, and other clinical diagnostic studies assigned to meet the needs of the organization Performs housekeeping functions such as: changing exam room table paper, upkeep of cleanliness of the entire office (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable Chaperone during an examination If fluent in other languages, assist claimants and providers with translation of questionnaire forms or during evaluation, as necessary Other duties as assigned to meet the needs of the organization ADMINISTRATIVE JOB DUTIES AND RESPONSIBILITIES: Responsible for front office duties such as: answering telephones, scheduling and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), and filing Data entry and review of computerized worksheets manually completed by claimants Reviews and edits reports in proprietary software application to ensure accuracy in context, grammar, spelling, and consistency. This will be accomplished through review of computerized worksheets, doctors notes, and verifying information through dialogue with physician Review each exam report for accuracy prior to submission to the physician for final review and approval Assists in the retrieval of diagnostic tests for scanning into propriety software application Interfaces with operational teams and assists in the provision of medical records Works with providers and operational teams to ensure reports are submitted timely and accurately Assist in the preparation and delivery of reports for all lines of business Other duties as assigned to meet the needs of the organization Competencies: High level of detail by the ability to identify mistakes or inconsistencies in medical reports and clinical diagnostic tests Excellent verbal and written communication skills Knowledge of medical terminology and its applications Knowledge of EMR and MS Office Suite software applications The ability to organize plan and coordinate multiple tasks with a high sense of urgency and follow-through Ability to work both in a team environment as well as independently Exceptional Customer Service skills that will enhance the interaction with the providers, operational teams and clients Must be able to multi-task in a fast-paced environment Ability to demonstrate an understanding of applicable policies and procedures. Ability to maintain conditions that ensure a healthy and safe working environment Works well with people; team builder Education and/or Experience: (includes certificate & licenses) High School diploma, or equivalent (GED) Associate degree in Medical Assisting and/or graduation from an accredited vocational Medical Assistant program, and/or military equivalent Medical Assistant Certification/Registration or meet state requirements 0 to 1 year of medical assistant experience CPR certification required Technology driven medical data entry system experience or related computer data entry Experience in Occupational Medicine clinic, General Medical, Internal Medicine work environment preferred Phlebotomy certification preferred First Aid certification preferred Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status In addition to competitive pay, we offer our employees a comprehensive benefits program, including 401k, discretionary bonuses, medical, vision and dental plans, and programs such as our Employee Assistance Program (EAP) that are focused on your health and wellness. You may access a summary of our benefits by visiting www.qtcm.com/careers. Education Preferred * High School Diploma or better Licenses & Certifications Preferred * Certified MA * Basic Life Supp Inst Skills Preferred * Customer Service * Communication * Collaboration * Accountability Behaviors Preferred * Enthusiastic: Shows intense and eager enjoyment and interest * Team Player: Works well as a member of a group * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred * Growth Opportunities: Inspired to perform well by the chance to take on more responsibility * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)