CO Patient Service Coordinator

Johns Hopkins University
Baltimore, MD
Oct 26, 2021
Oct 28, 2021
Program Manager
Full Time
Job Req ID: 62477 CO Patient Service Coordinator The Ophthalmology Department is seeking a Patient Service Coordinator who will offer professional, courteous and confidential assistance to patients face-to-face and by telephone to ensure a positive patient encounter at the Wilmer Institute. Uses EPIC to expedite patient scheduling, check-in and check-out, process IN-BASKET messages and monitor faculty schedules. Works with others fostering a team environment. Specific Duties & Responsibilities: * Check-in patients for Pediatric Ophthalmology Division, Neuro-Ophthalmology Division, Echography and Visual Neuro Physiology Services. * Confirm interpreter availability when needed, and advise faculty/ technical staff. * Regularly make appointments for Echography patients if no appointment was made by the referring physician. Often requires a telephone call to the referring provider office. * Monitor e-mail messages from the Wilmer Call Center, and respond or forward messages to expedite communication between patients and providers. * Receive and respond to non-routine phone calls from the Wilmer Call Center and internal / external callers. * Assist patients during check-out, including printing AVS and eyeglass prescriptions, scheduling return appointments using EPIC, scheduling appropriate interpretation services, calling for transport, etc. * Schedule patients for medical examinations, consultations, imaging and laboratory tests including those patients seen at satellite offices. * Obtain referrals and authorizations. * Scan patient related documents to EPIC including patient medical records, referrals, authorizations. * Understanding of and compliance with HIPAA policies to respond to medical record requests for the Division. * Working knowledge of EPIC to access and capture patient clinic and operative notes. Includes printing patient notes, and in some cases mailing or faxing copies as needed. Scope of Responsibility: * Knows the formal and informal divisional and departmental goals, standards, policies and procedures which may include familiarity of other departments within the school. Is sensitive to the interrelationship of people and functions within the department. Decision Making: * Carries out duties and responsibilities with limited supervision. * Makes decisions and establishes work priorities on essential, procedure-oriented operations. Authority: * Does not direct the activities of staff or a function. Minimum Qualifications (Required) High School Diploma or GED * One (1) year work experience in customer service required. * Two (2) years related work experience preferred. * Knowledge of medical insurance coverage preferred. * Medical terminology, and basic computer skills preferred. Preferred Qualifications: * Two years college or equivalent work experience * Additional education may be substituted for up to one year of experience. * Medical terminology a plus. * Experience within the Johns Hopkins patient-oriented community strongly preferred. Special Knowledge, Skills, and Abilities * Intermediate computer skills required * Excellent communication skills and ability to multi-task. * Must be detailed and organized. * Understand HIPAA rules and regulations to ensure patient privacy. Work Schedule: * 8:30 am - 5:00 pm Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Houlry Pay Rate Range: $15.26 - $21.00/hr (commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30a - 5:00p Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Pediatric Ophthalmology Personnel area: School of Medicine The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711. Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled. EEO is the Law Learn more: School of Medicine - East Baltimore Campus

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