Senior Service Technician
AutoNation Chevrolet Laurel Position Overview The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. Who Would I Interact With? This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer. Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles. Documenting work performed on each vehicle on the repair order. Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as "special tools." Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Senior Technician is measured by achieving: Targeted production Targeted sales Targeted Customer Satisfaction Index What are the requirements for this job High School diploma or equivalent 2+ years experience as an automotive technician Automotive technical training (varies based on store needs) Attention to detail Organization and follow-up skills Valid in-state driver's license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include: Master-Certified Technician Service Advisor Service Management Company Overview As America's largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates' professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We've sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer.