Project Delivery Office Manager

Herndon, VA
Oct 27, 2021
Nov 10, 2021
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized as a 2020 & 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

This Project Delivery (PDO) position is accountable for the overall success of all projects, programs, or portfolios under their supervision. This includes supervising the planning, execution, and implementation of all projects to deliver intended business outcomes, ideally on time, on budget, and within scope according to business priorities. Throughout the year, the Project Delivery Office Manager is responsible for making appropriate tradeoffs with project teams to mitigate any issues or risks.


Strategy and Governance
  • Establishes, communicates and leads the strategic direction of the Project Delivery Office
  • Responsible for developing and executing the project management program across the organization
  • Responsible for project delivery; on time and within budget with expected benefits realized
  • Ensure project requests are evaluated, prioritized, and aligned with the organization\u2019s strategic objectives
  • Represent the portfolio of project at project governance and Executive forums
  • Align projects to project methodology compliance standards set by the enterprise
  • Identify critical metrics to assess and measure impact and results
  • Ensure established metrics are tracked and reported on a regular basis

Business Relationship Management
  • Develop communication plans and interfaces to engage business partners
  • Collaborate with business sponsors to understand priority and resource availability
  • Provide accurate forecasts of portfolio performance to relevant business stakeholders.
  • Communicate portfolio progress to key constituents
  • Collaborates with internal business partners to ensure PDO supports defined member experience

Project and Program Delivery
  • Ensures project scope, schedules, and budgets are established and managed throughout the project lifecycle
  • Supervise and resolve all high priority project risks as they are encountered
  • Oversee the creation of project plans for projects, portfolio, and product prioritization and implementation
  • Manage all a team of project managers as they execute various aspects of the project life cycle
  • Facilitate all operational checkpoint activities throughout the project life cycle
  • Balance resources to ensure portfolio of projects are completed within the agreed time, cost and quality parameters
  • Define program/projects resource requirements and works with management team to obtain resources
  • Performs risk assessment activities across subordinate projects, including risk identification, mitigation, status and tradeoff recommendations that balance strategic needs and tactical actions
  • Develops the framework and infrastructure to support program level reporting
  • Manage quality control team as they drive quality and continuous improvements
  • Collaborate with credit union\u2019s stakeholders to identify and implement new controls and control testing
  • Collaborate closely with Credit Union leaders to identify gaps in processes and develop plans to address the gaps
  • Recommend process improvements, which are based on quality control trends

Other duties include:
  • Protect the confidentiality and integrity financial sensitive information and maintain the technical mechanisms of legitimate access and release of the data to meet the requirements of the Gramm-Leach Bliley Act (GLBA)
  • Develop, implement and maintain policies, standards and procedures to deliver quality project management services to the organization.
  • Mentor and coach senior level project managers in the Project Management Office
  • Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures.


  • Bachelor\u2019s degree (BA/BS) preferred and a minimum of 8 years\u2019 project management experience
  • Project Management Professional (PMP) Certification is required
  • Agile or Scrum Master Certification preferred
  • Proficient with Project and Portfolio Management Tools (Visio, MS Project, Clarity, etc.)
  • Familiar with PMI or PRINCE2 certification or equivalent methodology
  • Knowledge and expertise in use of project management and SDLC methodologies and tools (i.e. Agile, SCRUM, Waterfall, Iterative)

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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