Communications Dispatch Coordinator

Employer
Upper Chesapeake Health
Location
Bel Air, MD
Posted
Oct 26, 2021
Closes
Oct 28, 2021
Ref
166482557
Industry
Other
Hours
Full Time
JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school-age children to the elderly. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education # Training: High School diploma or equivalent required. Work Orientation # Experience: One (1) year of experience in telecommunications, clerical, or office settings preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and PowerPoint. Experience operating a multi-line switchboard preferred. #EPIC experience preferred. Skills # Abilities: Ability to a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed-circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls.#Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct. JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school-age children to the elderly. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education & Training: High School diploma or equivalent required. Work Orientation & Experience: One (1) year of experience in telecommunications, clerical, or office settings preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and PowerPoint. Experience operating a multi-line switchboard preferred. EPIC experience preferred. Skills & Abilities: Ability to a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed-circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct.