Under general direction, provides indirect patient care to patients. Responsibilities include, obtaining prior-authorizations, following up and communicating with patients as to the status of their prior-authorization, and working with insurance companies. Essential Duties and Responsibilities: * Performs job in accordance with Company Mission, vision, and goals * Exercises confidentiality in all areas; abiding by HIPAA rules and regulations * Accurately completes applicable documentation as required for the completion of prior-authorizations * Prepares all forms and requisitions as need by insurance companies * Follows through to ensure that all prior-authorizations are submitted in a timely manner and followed up on within 72 business hours * Obtains prior-authorization for prescriptions * Monitors and maintains the task buckets associated with prior-authorizations * Ensures accuracy of all forms submitted to the insurance companies * Provides professional and courteous customer/patient care; displaying knowledge and enthusiasm for the treatment approach * Expedites service in situations requiring urgent attention * Maintains high-level of product and service knowledge * Identifies opportunities for process improvement and contributes to solutions to enhance workflow efficiency and the customers/patients experience * Communicates medication denials, as well as next steps, to appropriate staff * Participate in and complete all required trainings and in-services. * Other duties as assigned. Minimum Qualifications: * High School Diploma or equivalent. * At least two (2) years of related experience working as a Medical Assistant or Nursing Assistant. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Must have excellent written and oral communication skills. * Must be able to work individually as well as within a team. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to perform calculations, problem solve and use reasoning. * Must have knowledge of medical practices and medical terminology. * Must be able to meet predefined production and quality standards. * Must be able to effectively manage and direct others. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * Associates Degree from an accredited college. * One (1) year of clinical expertise in the pain management field. * One (1) year of prior experience working with an Electronic Medical Record (EMR). Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.