Patient Service Coordinator

MedStar Health
Baltimore, MD
Oct 26, 2021
Oct 28, 2021
Program Manager
Full Time
* Job Summary - This position is PRN DAYS * Communicates with patients, families, physicians, quality review and insurance companies to obtaininformation and insurance verification through electronic verification system and to assure quality patient careand collection of co pays, deductibles if applicable. Interviews and registers patients. Provides otherregistration support as required. * Minimum Qualifications * Education/Training * High school graduation or equivalent; knowledge of medical terminology. * * Experience * 1 year related healthcare experience. * * License/Certification/Registration * No special certification, registration or license required. * * Knowledge, Skills & Abilities * Proficient use of hospital registration and support systems. Working knowledge and use of requiredequipment. Excellent customer service skills. Professional and courteous behavior to ensure a positive imagewithin the community served and to promote customer satisfaction. Excellent organizational skills to managemultiple tasks in a timely manner. Ability to work effectively within a team. Verbal and written communicationskills. * Primary Duties and Responsibilities * Attends and participates in staff or other work related meetings as required. * Collects all deposits, deductibles, copays or self-pay portions as applicable. Accurate documentation is required at 100%. Adheres to the MedStar Health Financial Assistance Policy and Procedures. Follows established Cash Reconciliation policy guidelines and may complete daily department deposit. * Confirms insurance coverage. Obtains authorizations by utilizing online electronic verification system, or other resources, such as, HDX, EVS or Blueline. * Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. * Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed, explains to patient as required. * Explains regulatory financial requirements to the patient or responsible party. Complies with Maryland reimbursement and regulatory requirements and state regulations regarding insurance. Completes MSP questionnaire, Medicare letter to inpatients. HIPAA regulations strictly adhered to. * Interviews patients, families, or outside sources to obtain complete and accurate demographic and financial information and inputs data into system for registration, billing, and patient tracking. Performs scanning functions and audit control of records with 98% accuracy. * Maintains flexibility in all registration areas including bed control and clerical support. May assist in the training of new associates. * Participates in multidisciplinary quality and service improvement teams. * Performs other duties as assigned. * Working knowledge of insurances, third party payors, health spending accounts. Understands and can apply information on Managed Care Matrix. Utilizes Managed care Handbook for contracted services to facility or if service is carved out. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, DC, region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

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