Advertising Coordinator

Washington, DC
Oct 26, 2021
Dec 13, 2021
Program Manager
Full Time
Job Description

The Washington Post is hiring for an Advertising Coordinator to support our Advertising Sales team. The ideal candidate will be able to balance administrative and customer service tasks while working closely with the Account Managers to ensure an excellent client experience. It is essential that you have worked in a similarly structured role and can start impacting the Advertising team from day one.

  • Support sales team by processing orders and confirming placement
  • Ensure accurate bills; answer billing questions from advertisers and reconcile accounts
  • Answer inbound calls and emails to address client and sales needs promptly
  • Contact clients to obtain missing ad order, account, or materials information
  • Manage accounts, follow up with customers for administrative purposes and provide troubleshooting assistance for orders, account statuses, and other problems
  • Establish active communication and engagement with all other departments to help where necessary
  • Create, document, and distribute standard operation procedures
  • Perform analysis on reports such as quality assurance, stat reporting, and competitive analysis
  • Review and stay up to date on current and new sales products
  • Respond to customer complaints about production quality, researching allowance requests and applying allowances to statements
  • Perform other duties as assigned

  • Commitment to excellence in customer service
  • Experience in one or more of the following areas: advertising sales and advertising processing, including order entry and materials handling
  • Excellent telephone manner, including the ability to defuse problem situations
  • Knowledge of Post products, rate structure and sales process preferred
  • Understanding of production processes preferred
  • SAP and/or PC experience required
  • 40 wpm typing preferred
  • Ability to use reports and data to analyze performance and develop an action plan
  • Ability to handle multiple demands calmly & efficiently, while maintaining attention to detail & follow through
  • Ability to work in a team setting, including the ability to raise issues effectively
  • Ability to meet deadlines
  • History of taking personal responsibility to make sure a job is complete
  • Ability to adapt to the requirements of a fast-paced, constantly changing job

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?


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