Chief of Staff, Channels & Operations

Capital One
McLean, Virginia
Oct 26, 2021
Oct 31, 2021
Full Time
1750 Tysons (12023), United States of America, McLean, Virginia

Chief of Staff, Channels & Operations

The Channels & Operations (C&O) Chief of Staff (CoS) will manage strategic priorities, operational routines, and special projects. They will partner closely with the C&O leadership team, the C&O HRC lead, the C&O Communications lead, and various stakeholders across the Retail Bank and Capital One in support of our business.

The CoS will provide thought leadership and best practices while serving as a central point of coordination for division level efforts including but not limited to: business strategy, organizational routines, market visits, strategic communications, change management, and operational improvements. They will partner closely with HR to implement culture initiatives, associate engagement activities, and Diversity, Inclusion and Belonging (DIB) activities. The CoS also serves as the primary point of contact for teams and groups across Retail and Capital One for various inquiries and initiatives.

C&O includes more than 4,000 associates. The organization includes our Branch, Cafe, and ATM networks, Bank Operations, and several 'home office' teams who support our 'frontline' teams with products, processes, and programs. Our C&O associates focus on providing a best in class customer experience while obsessing over well-managed execution. We strive to create a culture where everyone feels seen, heard, and valued.

  • Partner closely with the C&O Leadership Team to develop, build and manage strategic priorities
  • Work closely with leaders to clearly define and communicate the overall strategy and areas of focus
  • Build strong connections with key stakeholders across Capital One and the Retail Bank to ensure alignment with overall strategic focus
  • Identify and track metrics to ensure achievement of business priorities
  • Facilitate the creation of presentations related to the C&O strategy and priorities to key stakeholders and audiences, including our CEO, Executive Committee, Retail Bank President, other LOB leaders, Regulators, and Associates
  • Develop and execute an overall market visit strategy to establish open communications and strong connections between C&O leaders and Associates
  • Plan and execute leadership routines, including leadership team meetings and off-sites
  • Act as a point of contact for various enterprise-wide initiatives
  • Manage and support external and internal speaker requests for C&O leaders
  • Support DIB efforts across C&O
  • Partner with HR and Communications to create and execute Associate engagement activities
  • Assist in building a connected and effective leadership team
  • Various special projects
  • Lead a small team of talented associates who perform on various aspects of the work outlined above

Critical Skills, Experience, and Competencies:
  • Proven ability to build strong, trusting relationships and operate in an influential manner with senior executives to assist in driving the business agenda
  • Excellent judgment and problem solving skills are essential
  • Role model for Capital One's Values; Operates with a high degree of integrity
  • Experience in previous roles with strategy, consulting, and/or analytics focus
  • Strong storytelling, strategic thinking, structured communications, and deck-creation abilities
  • Understanding of Agile methodologies
  • Action-oriented approach that is geared toward execution and delivering breakthrough results
  • Strong facilitation and collaboration skills; Ability to drive to consensus
  • Strong project management and organizational skills; Meticulous attention to detail
  • Excellent written and verbal communication skills
  • Highly motivated, self-starter that can work autonomously and independently take initiative
  • Ability to navigate ambiguous situations and bring clarity to problem solving
  • Ability to organize work and deliver on multiple high priorities at the same time
  • Proven experience with discretion in handling highly sensitive issues
  • Naturally curious and open to continuous learning

"Capital One is open to hiring a Remote Employee for this opportunity."

Basic Qualifications:
  • At least 1 year of agile methodologies experience
  • At least 5 years of people management experience
  • At least 5 years of process or project management experience
  • At least 3 years of consulting experience

Preferred Requirements:
  • Experience in a Chief of Staff role or Chief of Staff team
  • Change management experience
  • 6+ years of people management experience
  • 6+ years of process or project management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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