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Director, Product Management - Messaging Products

Employer
CustomInk LLC
Location
Fairfax, VA
Closing date
Oct 27, 2021

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How youll make a difference:Were looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, youll join the Internal Systems team and be responsible for leading product discovery and development for various features for Custom Ink.What youll do:As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our customers, and create a competitive advantage for our business.In this role, you willLead the product discovery process to identify, refine, validate and prioritize these opportunitiesBalance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Inks overall goals.Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site analytics.Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiencyCommunicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such Sales and Operations to achieve cross-functional wins for the company.How youll be measured:The key measures of success for this position are:Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goalsDiscover and prioritize new opportunities by working with Sales and Operations teams.Engage and inspire stakeholders and collaborators to achieve goalsSuccessful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiencyStrong ability to make tradeoffs on what to build and when based on business acumen and analytics.Effective communication and coordination among team members and key stakeholders across Custom Ink.What were looking for:As a Product Management Director, you are passionate for great experiences and empathize with users goals and challenges, demonstrating good instincts about user behavior and business dynamics.Additionally, a successful candidate will have:At least 7 years of proven success developing and iterating on internal system experiences with agile software development teams.Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.Extensive experience with messaging and collaboration (such as chat) products with agile software development teams.Preference for experience partnering with sales and operations to improve the customer and team member experience. Strong track record of data-driven decision-making.Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.Strong ability to create a clear, succinct narrative in verbal/visual/written formAbility to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.Working knowledge of current practices in user-centered design and web technology.Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.In addition, you must share our company valuespracticing the Golden Rule, taking Ownership and driving, and embracing Innovation.Please submit a letter of interest with your application.CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.Read about our commitment to the safety of our team members during COVID-19 here.

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