Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) DocASAP connects patients with optimal care providers by intelligently matching patient needs with care delivery workflows and simplifying timely access through online scheduling across websites that patients use and trust. As a core member of the growing technical support group, you will act as a bridge between the customer and the product engineering teams. Your responsibilities will include understanding the issues reported by customers or internal teams on production environments and provide configurable or technical solutions to those issues. You will become the domain expert in various product features with the unique ability to understand the customer pain points as well as technical areas. You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges. Primary Responsibilities: Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects Acknowledge and respond to tickets submitted via JIRA / Service Desk following the defined SLA's Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues Perform regular monitoring of production systems Track open issues and update client as needed Extract client configuration data as required by Operations / Accounts team Extract meaningful learnings and patterns from production issues and suggest new features / enhancements to product management group for future releases Work in variable shifts Monday - Sunday You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's degree 2+ years of experience with relational databases 2+ years of experience with MySQL, MSSQL, or Oracle 1+ years of experience writing complex SQL queries Working knowledge of Java or PHP Ability to automate common recurring tasks using a scripting language (shell, perl scripts) and other industry standard tools Available to work in variable shifts Monday - Sunday Must be eligible to work in the US without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered). If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (ie, entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: Experience in Healthcare IT Experience with HL7 and EDI integrations in Healthcare Experience working with AWS, Linux, Apache, Tomcat, or Active MQ 1+ years of experience of Unix / Linux command line Lives within a commutable distance to Herndon, VA Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job keywords: Technical Support Analyst, Technical Support, MySQL, MSSQL, Oracle, SQL, Unix, Linux, Java, PHP, Shell, Perl Scripts, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH, Herndon, VA, Virginia