Duties

Summary

This position is part of the Defense Threat Reduction Agency. The incumbent serves as technical lead and government representative with responsibility for activities of employees and contractors who are engaged in providing End User Customer IT Support, Network Infrastructure functions, Systems Administration and support implementation of new or major upgrades to IT initiatives having Agency-wide and global service impact.
Learn more about this agency

Responsibilities

As a IT SPECIALIST (PLCYPLN) at the GS-2210-13/14 some of your typical work assignments may include:

• This role serves as technical lead and government representative with responsibility for activities of employees and contractors who are engaged in providing End User Customer IT Support, Network Infrastructure functions, Systems Administration and support implementation of new or major upgrades to IT initiatives having Agency-wide and global service impact.
• Serves as a subject matter expert to the Office IT department chief for projects, organizing, planning, budgeting, developing, coordinating, establishing, and directing efficient and effective systems administration, end user life-cycle replacements, and system upgrades by employing cybersecurity requirements and support activities at all classifications and mission assurance levels.
• Leads or assists in managing IT projects or assignments involving cross division, department, or directorate work, or external-Agency work in implementing, verifying, updating, and/or sustaining end user equipment, systems and networks.
• Develops, updates, and/or coordinates on policies and other guidance in functional area of expertise and responsibility.
• Ensures processes, procedures, and policies for delivering quality IT are responsive to end-user requirements and standardized across the Agency.
• Leads assigned or ad hoc project teams responsible for delivering IT solutions within executive management approved time lines and costs.
• Coordinates and integrates project activities and resolves varying points of view among project stakeholders.
• Identifies, obtains, and manages project resources.
• Leads project through phases, milestones, and approval processes which includes internal or external executive review/approval.

Travel Required

Occasional travel - You may be expected to travel up to 10% for this position.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for, or exempt from, Selective Service http://www.sss.gov
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Fulltime
• Overtime: Occasionally; may be required to accommodate operational needs of the organization.
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Required
• Telework Eligibility: This position is eligible for situational telework.
• COVID19: All Federal Employees must be fully vaccinated by November 22, 2021. Please see, additional information.
• Must be able to obtain and maintain a TOP SECRET/SCI security clearance.
• Must consent to and pass pre-employment drug testing and be subject to periodic random drug testing thereafter.
• Travel in the performance of temporary assignments may be required up to 10% of duty time
• Incumbent is required to submit a Financial Disclosure Statement, SF 278, upon entering the position, annually, and upon termination of employment, in accordance with DOD Directive 5500.7-R, Joint Ethics Regulation, August 30, 1993.

Qualifications

You may qualify at the GS-13, if you fulfill the following qualifications:

One year of specialized experience equivalent to the GS-12 grade level in the Federal service:

• Leading contractors and providing oversight in the execution of IT projects.
• Advising on Systems Administration functions and IT network infrastructure.
• Troubleshooting IT service disruptions and outages.
• Managing high-visibility projects and applying program management strategies to meet agency goals
• Leading or assisting in managing IT projects or assignments involving cross division, department, or directorate work, or external-Agency work in implementing, verifying, updating, and/or sustaining end user equipment, systems and networks.
• Implementing configuration management, device upgrades, software and operating system patches, data backup and restoration.

You may qualify at the GS-14, if you fulfill the following qualifications:

One year of specialized experience equivalent to the GS-13 grade level in the Federal service:

• Leading contractors with day to day IT operations to include systems administration and network infrastructure.
• Working independently and briefing senior leadership and stakeholders on project/program to include closing work assignments on time and in a professional manner.
• Determining technical requirements relating to end user life-cycle replacements, hardware and software system upgrades and support activities at all classifications and mission assurance levels.
• Managing complex, high-cost, high-risk, security-sensitive, or high-visibility IT projects that have impact Agency-wide and may potentially impact local governments and the private sector.

In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210 series. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

and

One year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

COVID19 - All Federal Employees must be fully vaccinated by November 22, 2021. Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following: https://www.saferfederalworkforce.gov/faq/vaccinations/

Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf

All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.

Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information:
https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents, to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, identified below, required for this position.

Competencies:

• Customer Support
• Information Assurance and Cyber Security
• System Administration
• System Configuration/Information Systems Security Management

Based on the results of this evaluation, you will be placed in one of the following quality categories:

Best Qualified: This highest category will be used for those candidates who possess the type and quality of experience that substantially exceeds the minimum qualifications of the position, including any selective placement factors and/or appropriate quality ranking factor(s), as determined by the job analysis.
Highly Qualified: This higher category will be used for those candidates who possess the type and quality of experience that exceed the minimum qualifications of the position, including any selective placement factors and/or appropriate quality ranking factor(s) as determined by the job analysis.
Qualified: This lowest category will be used for those candidates that meet the minimum qualifications of the position, including all selective placement factors and appropriate quality ranking factor(s) and are proficient in some, but not all, of the requirements of the position. Candidates may require extensive training and/or orientation in order to satisfactorily perform the duties of the position. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Category-Rating

Names of the candidates in the Best Qualified category will be sent first to the hiring manager for employment consideration. Applicants in other categories will be referred in accordance with category rating procedures.

Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. If you are entitled to veterans' preference and qualified for the position, your name will be placed above non-preference candidates on a list sent to the hiring manager for employment consideration. Qualified veterans' preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category depending on the position and grade level of the job.
For information on entitlement see http://www.fedshirevets.gov/job/vetpref/index.aspx .

Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist , save the document and attach it to your application package.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required
Yes

Position sensitivity and risk
Special-Sensitive (SS)/High Risk

Trust determination process
National security

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED:
1. Your resume:

• Your resume may be submitted on any format. It must include your name and contact information and support the specialized experience described in this announcement.
• For qualifications determinations your resume must contain the number of hours worked per week and the dates of employment (i.e., "HRS per week and month/year to month/year" or "HRS per week and month/year to present").
• For additional information see: What to include in your resume

2. Transcripts:

• College transcript (s), required if meeting Individual Occupational Requirement based on education. We accept unofficial transcripts, as long as they contain your name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned.

3. Veteran's Documents:

If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents

• DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.

PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
https://www.dla.mil/Portals/104/Documents/Careers/downloads/FourthEstateRequiredSupportingDocumentation%2011-16-2020.pdf?ver=Lgkkn1HW9a8is7V2lyCS2Q%3d%3d

If you are claiming Military Spouse Preference, you must submit supporting documents with your application package. These documents must provide acceptable information to verify: you reside within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor, proof of military member's active duty status, and other documentation required by the vacancy announcement to which you are applying; and must meet all pre-employment criteria and be eligible for immediate noncompetitive appointment to a position in the competitive service. Documentation required: Marriage Certificate or License, Signed Self-Certification Checklist, Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable), Transcripts (if applicable). Additional documentation required if previously held a federal position: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 Information, and documentation of performance rating of record (dated within the last 12 months)

For More Information: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo.pdf

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.